Parts & Dispatch/Service Coordinator

Parts & Dispatch/Service Coordinator

Location: Farmingdale, NY
Schedule: Full-Time, In-Office
Hours: Monday–Friday, 7:30 AM – 4:30 PM

About the Opportunity

A well-established appliance service organization is seeking a Parts & Dispatch/Service Coordinator to join its growing Service Division. This role is responsible for coordinating appliance parts orders, communicating with manufacturers and vendors, supporting service technicians, and ensuring customers receive timely updates throughout the service process.

The ideal candidate is highly organized, customer-focused, and thrives in a fast-paced environment where multitasking and attention to detail are essential.

Work Schedule

Training Period

• Monday through Friday
• 7:30 AM – 4:30 PM
• Fully in-office

After Training

• Monday through Friday, 7:30 AM – 4:30 PM (in-office)
• Rotating schedule with every other Saturday (8:00 AM – 2:00 PM, remote)
• One weekday off during weeks with Saturday coverage

Key Responsibilities

• Track, process, and manage appliance parts orders from start to finish.
• Expedite parts orders and communicate with manufacturers regarding order status and estimated delivery dates (ETAs).
• Maintain regular communication with vendors and manufacturers to ensure timely shipment of parts.
• Answer incoming customer service calls and assist with service-related questions.
• Update service tickets and maintain accurate records within the company's service management system.
• Coordinate scheduling and parts availability with service technicians and management.
• Monitor open service requests and proactively follow up to ensure timely completion.
• Resolve customer concerns professionally while providing outstanding customer service.
• Assist with administrative duties and support the overall Service Department as needed.

Qualifications

• Previous experience in customer service, dispatching, service coordination, parts coordination, or administrative support preferred.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Excellent verbal and written communication skills.
• Comfortable working with computer systems and learning new software.
• Ability to work independently while collaborating effectively with a team.
• Strong attention to detail and follow-through.

Preferred Experience

• Experience in appliance service, HVAC, construction, manufacturing, or a service-based industry is a plus.
• Familiarity with inventory management, parts ordering, or vendor coordination is preferred.

Desired Skills

• Strong multitasking and time management abilities.
• Excellent problem-solving and critical-thinking skills.
• Dependable, reliable, and self-motivated.
• Customer-first mindset with a professional demeanor.
• Ability to remain organized and composed in a fast-paced environment.

Compensation & Benefits

• Competitive salary based on experience
• Comprehensive benefits package
• Paid time off and company holidays
• Opportunities for professional growth and advancement
• Stable, team-oriented work environment with long-term career potential

Why Join Us?

This is an excellent opportunity to become part of a respected service organization where you'll play a critical role in keeping operations running smoothly. If you're organized, enjoy helping customers, and thrive in a collaborative environment, we'd love to hear from you.