Onsite Endoscopic Specialist: 26-00211

ONSITE ENDOSCOPIC SPECIALIST
 
Location; Chattanooga, TN
 
JOB DESCRIPTION
 
The Onsite Endoscopic Specialist (OES) provides on-site, hands-on client support of the company's medical devices, including hand instruments and video equipment, for assigned hospital or surgery center accounts.
 
This role primarily works with the client's Sterile Processing Department (SPD), Operating Room (OR) team members, and Biomedical Engineering (Biomed). Responsibilities include daily maintenance and management of company devices, equipment setup and support, inspection, troubleshooting, and assisting with the transportation, cleaning, sterilization, and packaging of instruments.
 
The OES is part of an 18-member team providing 24/7 coverage. The ideal candidate has strong interpersonal skills, works well in a team environment, and is comfortable working in a fast-paced, high-stress setting.
 
KEY RESPONSIBILITIES
 

• Provide face-to-face client support to Operating Room, Sterile Processing Department, and Biomedical Engineering (Biomed) personnel.
• Perform daily maintenance and management of the client's devices.
• Maintain instrument sets in excellent working condition and ensure they are ready for use.
• Keep repair and replacement equipment expenses within the predetermined account budget.
• Perform preventative maintenance on devices.
• Troubleshoot video and instrument issues in the Operating Room.
• Inspect instruments and document their functionality.
• Provide training and education on devices and/or services to the Operating Room and supporting departments.
• Identify process improvement opportunities and develop workflows to improve efficiencies and reduce repair costs.
• Assist with video tower and system setup and support.
• Inspect, repair, troubleshoot, and replace devices.
• Monitor, report, and facilitate repair and exchange transactions.
• Assist with setting up the Operating Room when surgical procedures begin, including cameras and scopes.
• Transport equipment and ensure it is safely stored in the decontamination area.
• Assist with reassembling equipment for sterilization.
• Transport, clean, sterilize, and package instruments after use.

 
QUALIFICATIONS
 

• Previous experience is helpful but not required.
• Strong interpersonal and communication skills.
• Ability to work effectively as part of a team.
• Ability to work in a high-stress, fast-paced environment.
• Comfortable working with different personalities, including difficult personalities.
• Strong problem-solving skills.
• Ability to stand and walk approximately 10,000–15,000 steps per day.
• Coachable and willing to learn.

 
Preferred Background
 

• Previous experience in organized sports or other team-based environments.
• Customer support or retail experience.
• Sterile Processing Department (SPD) experience may be helpful; however, the experience is not directly equivalent to this role and may require some adjustment to learn the specific processes and responsibilities.

 
Additional Candidate Considerations
 

• Candidates with more experience than requested may be considered if they are coachable.
• Extensive SPD experience may be a consideration due to the need to unlearn and relearn certain processes.
• Candidates without previous team experience or whose backgrounds consist primarily of isolated individual contributor work may not be a good fit.

Platinum Resource Group is a professional level consulting firm, providing resources to Fortune 1000 client companies in the areas of technology, human resources, accounting, finance, business systems and supply chain, on a contract and interim basis. PRG has operations in Orange County, San Diego, Los Angeles and San Francisco. As a W-2 employer we offer our consultants direct deposit bi-weekly payroll, health, dental, vision benefits, and referral bonuses.