Customer Service Representative

Customer Service Representative (CSR)

Why work for us?
Apex Plumbing Solutions has been proudly serving our residential and commercial clients since 2008. We provide exceptional plumbing services and invest heavily in training our team to be the best in the business. We believe that excellent customer service comes from a satisfied and well-supported team. If you're looking for a stable, long-term position where your contributions are valued, we'd love to hear from you! Visit our website to learn more: callapexservices.com

What we offer:

• Medical, Dental, and Vision insurance
• Long-term and short-term disability insurance
• Life insurance
• 5 days paid vacation
•  paid holidays
• 401k with 3% company match (option for partial match up to 5%)
• Career advancement opportunities
• Referral program

Pay Range: $15/hr to $18/hr, depending on experience

Hours: Monday through Friday, 8:30 AM to 5:00 PM

Duties/Responsibilities:

• Answering customer inquiries and resolving issues promptly and professionally
• Scheduling service appointments and coordinating with the dispatch team
• Maintaining accurate customer records and service history
• Processing payments and handling billing inquiries
• Assisting with follow-up on collections and past-due accounts
• Supporting the team with general administrative tasks as needed
• Position requires employee to be on-call on a set rotation schedule

Required Skills/Abilities:

• 1+ years of customer service experience
• Strong communication skills, both verbal and written
• Ability to handle sensitive situations with professionalism and tact
• Organizational skills and attention to detail
• Database experience is a plus
• Proficiency in Microsoft Office (Word, Excel)
• Ability to multitask in a fast-paced environment
• Dispatching experience is a plus

Candidates will be required to pass a background check and drug test upon receiving a conditional offer of employment.