Provisioning Specialist

Job Title: Provisioning Specialist

Industry: Telecommunications, Network Infrastructure, Cloud Services, IT Services

Location (city, state): Ashburn, VA

Assignment Type: Direct Hire

Pay: $65,000–$70,000 annually

Work Schedule: Monday–Friday, 8:30 AM–5:00 PM, 40 hours per week. Some flexibility may be available to accommodate international operations.

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About The Company:

An established telecommunications and cloud infrastructure provider based in Ashburn, VA, this company designs and manages customized solutions for mid-market and enterprise clients worldwide. Since 1998, the company has specialized in delivering secure, scalable, and high-performance networks, including SASE, Infrastructure as a Service (IaaS), colocation, and disaster recovery. The organization takes a high-touch, client-first approach to service delivery.

Job Description:

A growing telecommunications and cloud infrastructure company is seeking a detail-oriented Provisioning Specialist to join its three-person provisioning team and support an increasing volume of customer and vendor orders. This individual will coordinate orders from initiation through activation and completion, ensuring services are delivered accurately, efficiently, and on schedule.

The ideal candidate is organized, proactive, and comfortable managing multiple projects simultaneously. This role requires someone who can take ownership of the full provisioning process, communicate directly with customers and vendors, maintain accurate documentation, and thrive in a fast-paced, hands-on environment.

Key Responsibilities:

• Order Management: Process customer and vendor service orders, installations, activations, and disconnections while meeting established service-level agreements.
• Vendor Coordination: Maintain vendor relationships, request quotes, coordinate activation calls, attend vendor meetings, prepare reports, and maintain vendor documentation.
• Customer Support: Manage customer provisioning requests, maintain relationships, prepare quotes and reports, coordinate activation calls, and maintain accurate customer files.
• Reporting and Documentation: Maintain provisioning reports, inventory records, contracts, service start and stop dates, and customer completion notices.
• Cross-Functional Collaboration: Work with internal teams, vendors, and other stakeholders to resolve issues and ensure timely service delivery.
• Project Tracking: Monitor multiple active orders and projects, communicate updates, follow up on outstanding items, and ensure deadlines are met.

Qualifications:

• Ideally 1–3 years of experience in order management, logistics, work order coordination, utilities, purchasing, IT support, or a related field.
• Project coordination or project management experience; 2–3 years is preferred, with 5+ years noted as ideal.
• Experience managing multiple projects or orders simultaneously, ideally 20+ at a time.
• Proficiency with order management systems, inventory databases, Microsoft Excel, ticketing systems, and CRM platforms.
• Strong organizational skills, attention to detail, communication, problem-solving, multitasking, and follow-through.
• Ability to coordinate directly with customers and vendors and manage the full process from initiation through completion.
• Bachelor's degree.

Perks:

• Opportunity to join an established international telecommunications and cloud infrastructure organization.
• Hands-on ownership of the full provisioning process.
• Exposure to customer relationships, vendor management, reporting, and network infrastructure services.
• A collaborative, fast-paced environment suited to someone who enjoys taking initiative and managing multiple priorities.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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