Front Desk Receptionist

Front Desk & Member Services Job Description

Position Summary

The Front Desk & Member Services position creates a warm, welcoming experience for every member, guest, and visitor. This role combines exceptional customer service with administrative support, membership processing, and care of the association's shared spaces.

The ideal candidate is friendly, approachable, attentive, and genuinely enjoys helping people.

They greet others with enthusiasm, anticipate needs, and take pride in making people feel comfortable, valued, and supported.

Responsibilities

Welcome members, guests, and visitors with warmth and professionalism, creating a positive first impression and a helpful, inviting environment.

Answer and direct phone calls and respond to emails with patience, courtesy, and accurate information.

Assist members with questions, applications, account updates, and concerns, following through to ensure needs are addressed or connected to the appropriate staff member.

Process payments, assist with store purchases, and coordinate key box exchanges.

Keep the front desk, reception area, and other member-facing spaces clean, organized, and welcoming.

Maintain the espresso machine and coffee bar, including routine cleaning and upkeep according to equipment guidelines, restocking supplies, and keeping counters and surrounding surfaces clean.

Maintain the event space and its coffee bars so they are tidy, stocked, organized, and ready for meetings, classes, and events.

Assist with event space preparation and reset, including refreshing beverage stations, wiping surfaces, and returning supplies and furnishings to their designated locations.

Monitor hospitality supplies and promptly communicate restocking needs, equipment issues, or facility concerns.

Collaborate with coworkers, participate in staff meetings, and provide support where needed.

Perform other duties as assigned.

Qualifications and Special Skills

• 1

One to two years of customer service, hospitality, administrative, or related experience preferred.

A warm, welcoming personality and a genuine commitment to helping others.

Strong interpersonal skills, a friendly telephone presence, and clear verbal and written communication.

• Patience, sound judgment, and the ability to respond to questions or concerns with empathy and professionalism.

A proactive approach to service, including noticing when someone needs assistance or a shared space needs attention.

Strong organizational skills, attention to detail, and the ability to manage multiple priorities while remaining attentive to members and guests.

Proficiency with Microsoft Office applications, particularly Outlook, Word, and Excel, and the ability to learn membership systems and other digital tools.

Initiative, resourcefulness, and a willingness to identify practical ways to improve service and daily processes.

Dependability, strong time-management skills, and consistent follow-through.

The ability to follow direction from the CEO and Director of Operations while working independently on routine responsibilities.

A calm, positive approach during busy periods and changing priorities.

A collaborative mindset and willingness to help coworkers.

• Willingness to perform routine cleaning, restocking, and upkeep of coffee equipment, hospitality areas, and event spaces as an essential part of the role.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.