Inbound Call Center Agent

About the Position

Rinofi is looking for a friendly, dependable, and customer-focused Inbound Call Center Agent to join our team in Columbus. This position is responsible for handling incoming customer calls, answering questions, providing accurate information, and ensuring a positive experience for every caller.

Responsibilities

• Answer incoming calls and assist customers with general questions and requests.
• Provide accurate information about company services and procedures.
• Listen carefully to customer concerns and identify appropriate solutions.
• Document customer interactions and maintain accurate records.
• Follow established procedures when handling customer requests.
• Provide timely follow-up when additional assistance is required.
• Maintain a professional and courteous attitude during all interactions.

Qualifications

• High school diploma or equivalent required.
• Strong verbal communication and active listening skills.
• Comfortable handling incoming phone calls and using computer systems.
• Basic knowledge of Microsoft Office or Google Workspace.
• Strong problem-solving and organizational abilities.
• Ability to remain professional and patient when handling customer concerns.
• Reliable, punctual, and willing to learn.

What We Offer

• Competitive base salary.
• Paid training and onboarding.
• Opportunities for professional development and advancement.
• Collaborative team environment.
• Exposure to a variety of marketing and business projects.
• Paid time off.
• Company benefits for eligible full-time employees.