Overnight Dispatcher

We are seeking an experienced Overnight Logistics Dispatcher to lead nighttime delivery operations, support active route drivers, and ensure smooth, time-critical transportation workflows. In this role, you will act as the central point of contact during the night shift—proactively resolving transit delays, monitoring safety and temperature-controlled logistics compliance, and ensuring a seamless operational handoff to morning personnel.

Key ResponsibilitiesOvernight Dispatcher

Fleet & Route Dispatch Operations

• Monitor active commercial drivers throughout the night, quickly addressing road challenges, weather delays, equipment malfunctions, and customer access issues.
• Oversee the end-of-shift driver check-in procedure, including verifying route equipment returns (keys, devices, scanners), auditing paperwork, and conducting basic cab/trailer condition checks.
• Track driver route progress, hours of service (HOS), and time-keeping records to maintain peak efficiency and strict regulatory adherence.
• Use fleet tracking and telematics software to oversee live driver locations and maintain continuous cold chain compliance across all temperature-controlled shipments.
• Ensure all Driver Vehicle Inspection Reports (DVIRs), maintenance tickets, and end-of-shift operational reports are completed accurately prior to morning handover.

Safety, Compliance & Customer Escalations

• Deliver nightly driver safety briefings to reinforce safe driving habits, warehouse precautions, and injury prevention standards.
• Ensure full operational adherence to Federal Motor Carrier Safety Administration (FMCSA) and Department of Transportation (DOT) policies.
• Review incoming service tickets and delivery discrepancies via the internal CRM, initiating prompt root-cause investigations and communicating resolutions to leadership.
• Serve as the initial point of contact for overnight associate inquiries, accident reporting, and critical field escalations.
• Assist in maintaining a safe, organized warehouse dock and office environment.

Qualifications & Experience

• Experience: Minimum 3+ years in vehicle routing, dispatching, or transportation logistics operations.
• Education: High school diploma or GED equivalent required.
• Regulatory Knowledge: Working knowledge of DOT and FMCSA regulations, driver hours of service, and log auditing.
• Technical Skills:
• • Proficiency in standard desktop software (Microsoft Office: Excel, Word, Outlook).
  • Familiarity with fleet telematics, GPS tracking, and route management systems.
  • Experience with enterprise systems (e.g., Oracle, AS400, or related ERP/WMS platforms) is highly preferred.
• Licenses/Certifications: Valid CDL (Class A or Class B) is an asset, but not required.
• Core Skills: Strong verbal and written communication skills, sound judgment under pressure, active problem-solving ability, and attention to detail.

Work Environment & Schedule

• Work Environment: Active warehouse, dock, and transport office. Regular transition between temperature zones (ambient, cold storage, and freezer environments) and exposure to dock-area weather conditions.
• Work Hours: Overnight shift. Operating schedules may follow 4x10, 5x8, or alternating 3-day/4-day rotational patterns based on freight volume. Flexibility to work weekends, holidays, and scheduled overtime is required.
• Physical Requirements: Light-to-moderate physical effort, including standing, walking between dock and office facilities, handling paperwork/equipment, and occasionally lifting up to 20 lbs. Familiarity with personal protective equipment (PPE) guidelines is required.

WAVSYS is a national solutions company offering contract, permanent and turnkey staffing solutions by leveraging its international network of 20 offices covering USA, Canada, and the UK.