Network & Facilities Technician

Network & Facilities Technician Job Summary

The Network & Facilities Technician supports the safe, reliable, and continuous operation of cable landing stations and associated submarine network infrastructure. The role combines critical-facilities monitoring, first-line maintenance, network smart-hands support, fiber-optic testing, equipment installation, incident response, and outside-plant support. Work is ticket-driven and performed in coordination with the Network Operations Center (NOC), approved vendors, and site leadership.

Key Responsibilities

• Monitor, inspect, and document critical facility systems, including building management systems, generators, UPS and DC power systems, HVAC/CRAC, fire and life-safety systems, and utility services.
• Perform scheduled facility rounds, first-line maintenance, and vendor coordination within authorized limits.
• Provide NOC-directed network smart-hands support, including equipment inspection, patching, loopback and signal testing, OTDR testing, optical power testing, equipment replacement, circuit implementation, and fault isolation.
• Respond to alarms, incidents, and emergency callouts; support restoration efforts and escalate issues appropriately.
• Maintain accurate ticket updates, incident records, and operational communications.
• Receive, install, and configure equipment, including rack-and-stack, power and signal cabling, labeling, commissioning tests, troubleshooting, and as-built documentation.
• Maintain equipment inventories and coordinate returns, repairs, and calibration.
• Support outside-plant route surveillance, cable infrastructure inspections, initial fiber-fault response, and vendor escorts.
• Follow site safety, security, and environmental requirements.

Required Qualifications

• Minimum of 4 years of experience in telecommunications, data centers, critical facilities, industrial maintenance, fiber optics, or network operations.
• Experience troubleshooting operational systems using procedures, methods of procedure (MOPs), drawings, alarms, and work orders.
• Knowledge of fiber-optic inspection, cleaning, patching, and testing using OTDRs and optical power meters.
• Ability to monitor critical power, cooling, building management, and facility systems and perform first-line work within authorized limits.
• Experience installing and replacing network hardware, cabling, and performing basic configuration and connectivity tests.
• Ability to maintain accurate technical records and as-built documentation.
• Strong incident communication, documentation, and customer-service skills in a 24/7 operating environment.
• Ability to complete required customer screening, maintain access eligibility, and complete role-specific training.

Preferred Qualifications

• Experience with cable landing stations, submarine cable systems, SLTE, DWDM, PFE, critical power, or critical cooling systems.