Service Coordinator

Executive Service Administrator

Location: Richmond, VA
Pay Rate: $25.00 - $30.00 per hour

Schedule: Full-Time | Monday-Friday

Position Summary

A growing Richmond-based organization is seeking an experienced Executive Service Administrator to provide high-level administrative support while coordinating service operations and customer communications. This role serves as a key liaison between executive leadership, customers, vendors, and field personnel, helping ensure day-to-day operations run efficiently and professionally.

Responsibilities

• Provide administrative support to executive leadership and operational management teams
• Coordinate service schedules, technician assignments, and customer appointments
• Manage executive calendars, meetings, travel arrangements, and correspondence
• Prepare reports, presentations, spreadsheets, and business documents
• Track service requests, work orders, and project timelines from initiation through completion
• Serve as a primary point of contact for customers, vendors, and internal departments
• Process purchase orders, invoices, and service-related documentation
• Maintain accurate records, contracts, and confidential company information
• Monitor customer service activities and assist with issue resolution
• Support special projects and operational initiatives as needed
• Answer incoming calls and emails professionally while ensuring timely follow-up

Qualifications

• 3+ years of executive administration, service coordination, operations support, or related experience
• Strong proficiency with Microsoft Office Suite, including Outlook, Excel, Word, and PowerPoint
• Excellent written and verbal communication skills
• Ability to manage multiple tasks and shifting priorities with minimal supervision
• Strong attention to detail and organizational skills
• Experience working in a service, construction, mechanical, industrial, or facilities-related environment preferred
• Professional demeanor and ability to handle confidential information

Benefits

• Competitive pay: $25.00 - $30.00 per hour
• Full-time, stable employment
• Health, dental, and vision benefits
• Professional development and growth opportunities