Pet Loss Specialist

Pet Lawn – Pet Loss Services

Pet Lawn is a pet funeral home, crematory and cemetery in Milwaukee. We are looking for a Pet Loss Specialist to help families make arrangements, care for their pets after death, and create thoughtfully finished memorial keepsakes.

This role suits someone who takes pride in careful work and enjoys learning practical and creative skills. Independence and a sense of ownership are important. After training, we expect you to manage routine work, follow through on family requests, and keep coworkers informed.

You will work directly with deceased pets and grieving families. We provide training, and no previous pet aftercare experience is required.

·   Welcome families and guide them through cremation and burial options, urn and keepsake choices, paperwork, payments, and the return of their pet’s cremains.

·   Answer calls and messages, schedule services, coordinate with veterinary offices, and follow up with families about requests, orders and completed items.

·   Create clay and ink paw and nose prints, collect fur clippings, and prepare other keepsakes. Pay close attention to detail, names, special requests and presentation.

·   Prepare urns, cremation jewelry, engraving and cremains packaging with care. Check completed work for accuracy and quality before it is returned to a family.

·   Receive and respectfully handle deceased pets, move them into appropriate storage, and help prepare pets and rooms for viewings.

·   Maintain accurate identification and service records so each pet, keepsake and set of cremains remains connected to the correct family and instructions.

·   Keep workspaces, equipment and public areas clean and organized. Restock supplies, monitor inventory, and communicate what needs to be purchased.

·   Keep track of unfinished work and provide clear handoffs about what is completed, what remains, and anything requiring attention.

·   Assist with home and veterinary-office pickups and some cremation work as needed. These are supporting duties; the main focus is family care, keepsakes and daily operations.

What We Value

·   Empathy and good judgment when supporting people who are grieving, including the ability to listen and explain options patiently.

·   Initiative and a willingness to go the extra mile. Notice what needs doing, take ownership of your work, and offer thoughtful help to families and coworkers without waiting to be asked.

·   A strong willingness to learn new skills and take on unfamiliar tasks. Ask questions, apply feedback, and keep improving as you gain experience.

·   Patience with fine details and an interest in creative work. Artistic or craft experience is welcome, as is a willingness to try and develop those skills.

·   Ability to work calmly and effectively under pressure. Manage competing needs, adjust priorities, and stay attentive to details while providing compassionate service during busy or emotionally difficult situations.

·   Clear communication, including asking for help when needed and speaking up promptly about problems or mistakes.

·   Ability to delegate tasks effectively, or a willingness to learn. Recognize when work should be shared, give clear instructions, and follow up to ensure tasks are completed.

We welcome ideas that improve our keepsakes, service or daily work. Experience in customer service, veterinary care, funeral service, arts or crafts may be useful, but we are willing to train someone from scratch.

Schedule

The regular schedule is Monday through Friday, approximately 8:45 a.m. to 4 p.m., arriving 15 minutes before the office opens. Work may finish earlier when the day’s responsibilities are complete.

Flexibility to stay beyond closing is needed infrequently, typically once or twice every few weeks, to assist a family or finish essential work. These days usually end around 4:15–4:30 p.m., with 5 p.m. the latest expected finish.

Saturday office hours are 10 a.m. to 1 p.m. Saturday work is expected during training. After training, Saturdays are normally covered by the owner; willingness to cover an occasional Saturday shift is appreciated.

Physical work and transportation

The role includes standing, working with your hands, cleaning, and helping move pets of different sizes. Pets may weigh less than a pound, with many in the 20–90 pound range and some larger. Safe handling comes first: ask for assistance whenever needed and do not lift beyond your ability.

A company vehicle is available for pickups. If it is unavailable, use of a personal vehicle may be arranged with compensation. Driving duties require a valid driver’s license.

Benefits

Benefits are not currently offered.

To Apply

Submit your resume and a short note explaining your interest in this work. Include an example of a time you took initiative or learned a detailed skill, whether at work or in another part of your life.

Pet Lawn has been apart of the community for nearly 80 years. We are the only pet funeral home in Milwaukee County.