Office Manager

Job Summary:

A highly organized and detail-oriented Office Manager to oversee the daily administrative operations of our residential cleaning company. This role is vital to maintaining smooth office functions, supporting field staff, and delivering exceptional customer service. The ideal candidate will have strong communication skills, excellent time management, and the ability to handle multiple tasks efficiently in a fast-paced environment.

Key Responsibilities:

• Office Operations:
• • Assist daily office activities, cleaning schedules and ensure timely service delivery.
  • Maintain accurate and up-to-date client records and cleaning schedules.
  • Assist with inventory of cleaning supplies and equipment
• Customer Service:
• • Serve as the main point of contact for client inquiries, scheduling, and follow-ups.
  • Resolve client concerns or service issues promptly and professionally.
  • Ensure high levels of client satisfaction and retention.
  • Prepare service quotes and follow up on new business leads
  • Bilingual (Spanish) is a plus!
• Staff Coordination:
• • Schedule cleaning staff assignments based on client needs and availability.
  • Assist in onboarding and training new employees.
  • Monitor staff performance and report issues to management.