RCM Practice Coordinator - on-site

• Serve as the primary RCM point of contact for assigned physician practices.
• Build strong working relationships with physicians, practice administrators, office managers, and RCM team members.
• Coordinate regular RCM meetings with practices and provide clear updates on performance, priorities, and open issues.
• Monitor key revenue cycle indicators, including A/R aging, denials, claims, reimbursement, and payment trends, and identify workflow breakdowns and opportunities to prevent revenue leakage.
• Coordinate resolution of issues across Coding, A/R Follow-Up, Credentialing, Payments, Patient Billing, and other RCM functions, tracking open issues, owners, and status so nothing falls through the cracks.
• Identify recurring denial and payer trends, coordinate follow-up and escalation, and facilitate coding, documentation, and credentialing or payer-enrollment communication with the appropriate teams.
• Translate RCM data into clear, actionable information for practice leadership, and participate in root-cause analysis and process-improvement initiatives.
• Support RCM activities associated with new practices, providers, specialties, and services.
• Maintain confidentiality and comply with HIPAA, payer requirements, company policies, and applicable regulations.

Required

• High school diploma or equivalent.
• Experience in healthcare revenue cycle, physician billing, patient financial services, or a related healthcare environment.
• Working knowledge of physician revenue cycle and medical billing processes.
• Strong organizational, communication, and problem-solving skills.
• Ability to manage multiple priorities and follow issues through resolution.
• Strong customer-service and relationship-building skills.
• Proficiency with Microsoft Excel, Outlook, and Microsoft 365 applications.

Preferred

• 2+ years of healthcare revenue cycle experience.
• Experience supporting physician practices or multiple medical specialties.
• Experience with A/R, denials, claims, payer follow-up, reimbursement, or practice operations, including reviewing revenue cycle reports and identifying performance trends.
• Familiarity with Medicare, Medicaid, and commercial payer reimbursement.
• General knowledge of CPT, ICD-10-CM, and HCPCS terminology.
• Experience with practice-management systems, EHR platforms, payer portals, or RCM reporting tools.

• Practices know who to contact for an RCM concern and receive timely, accurate follow-up.
• Open issues have clear ownership and do not get lost between departments.
• Significant A/R, denial, payer, and reimbursement trends are identified early and escalated appropriately.
• RCM meetings result in clear actions and measurable follow-through.
• Recurring problems move beyond individual claim resolution toward root-cause correction.

• Medical Insurance, Dental, & Vision
• Health Savings Account
• Paid life insurance of $50,000
• Paid Long Term Disability Insurance
• Voluntary Life Insurance
• Voluntary Short-Term Disability
• Many Other Policies available: Accident, Critical Illness, Identity Theft, Legal Plan.
• 401K – very generous plan… the company contributes even if you do not
• PTO (Paid Time Off) – generous plan