Security & Fire Alarm Systems Technician

Key responsibilities

Installation consists of setting up new security, fire, camera, and access systems in residential and commercial environments. Service primarily consists of troubleshooting, repair, and maintaining existing systems, ensuring reliability and performance. In this role, you will perform both and engage directly with customers on a daily basis, making strong communication and interpersonal skills essential.

• Install and configure electronic security, fire, access control, CCTV, intrusion, and network-based intercom systems

• Service and troubleshoot systems to resolve performance issues

• Conduct routine inspections and preventive maintenance

• Educate customers on system functionality, features, and service needs

• Provide exceptional customer care by answering questions, addressing concerns, and offering helpful solutions

• Maintain accurate documentation of all work performed

• Uphold high standards of safety, workmanship, and customer care

Qualifications

• 2+ years of experience in low-voltage installation preferred (trainees also considered)

• Valid driver's license with good driving record

• Proficiency with low voltage install, maintenance, and repair of CCTV, intrusion, fire, access control, and intercom systems

• Strong problem-solving skills and mechanical aptitude

• Excellent communication and customer service skills

• Ability to work independently and as part of a team

• OSHA 10 and/or NICET certification a plus

• Willingness to work occasional nights/weekends and travel within the Buffalo, NY region

Work Requirements

• Ability to drive a company vehicle

• Comfortable working in various environments

• Adherence to all safety protocols

Personal Traits

• Detail-oriented, organized, and ethical

• Commitment to Doyle’s values and customer-first mission

What We Offer

• Company vehicle and gas card

• Paid training, including support for obtaining industry-recognized certifications

• Bonus pay

• Medical, Dental, & Vision Insurance

• Health Savings Account (HSA) & Flexible Spending Account (FSA) options

• Paid time off & company holidays

• Parental leave

• 401(k) with match

• Life insurance

• Tuition reimbursement

• Employee discount & referral bonus

• Recognition & advancement opportunities

• Cell phone reimbursement

• Employee assistance program
  
  

What's it like working at Doyle Security Systems?

www.godoyle.com/working-at-doyle

Doyle has been family owned and operated for more than 100 years and that kind of longevity wouldn’t be possible without One Doyle Team.

One Doyle Team is more than just a group of colleagues. We’re a close-knit, supportive, energetic, loyal, and dedicated group of people who are excellent at what we do. We are experts in our solutions and we share our expertise with a smile. We work hard and we know how to have fun. We get the job done and we celebrate each other’s victories. We are quick to offer support and a helping hand.

Our purpose at Doyle is to make a difference in our community. We save lives and property and we believe that good people look out for one another. We want to be the security company that does more than any other to help people feel safe and secure. We strive to provide the highest level of customer service available.