Payroll Service Support Specialist

The Payroll Support Specialist plays a key role in supporting Deltek ComputerEase Payroll Services clients across all 50 states, helping them navigate and maximize their use of the ComputerEase software. This role serves as a trusted client resource - providing hands-on support, troubleshooting, and training in an ever-evolving payroll and regulatory landscape.

Key Responsibilities

• Support clients in performing payroll functions within the ComputerEase application, delivering timely and accurate assistance
• Take ownership of time-sensitive and urgent client issues, developing effective solutions and escalating complex cases to the appropriate subject matter experts
• Educate and counsel ComputerEase Payroll Services clients on processes and procedures to promote self-sufficient system usage
• Leverage internal resources and knowledge bases to troubleshoot and resolve client questions efficiently
• Complete tax updates and adjustments within client ComputerEase systems as directed by the Tax Team
• Manage and maintain the ticketing system by reviewing, updating, and closing cases daily
• Monitor ComputerEase software updates and utilize company training materials to stay current on changes impacting payroll clients
• Attend internal meetings and adhere to scheduling expectations consistently

Required Qualifications

• Bachelor's degree or equivalent work experience
• 2-3 years of experience in customer support or a related field
• Strong communication and interpersonal skills with the ability to explain complex concepts clearly
• Excellent organizational and time management skills with the ability to manage multiple priorities simultaneously
• Proven ability to troubleshoot issues and follow defined escalation procedures
• Comfortable working in a fast-paced, client-facing environment with evolving software and regulatory requirements
• Experience using AI tools or platforms to improve productivity, resolve client issues, or streamline workflows

Preferred Qualifications

• Experience in the payroll industry, including knowledge of multi-state payroll regulations
• Hands-on experience with Deltek ComputerEase software
• Familiarity with construction industry payroll, including union payroll or prevailing wage requirements
• Experience working with ticketing or case management systems
• Demonstrated ability to train or coach clients/end users on software platforms

The U.S. salary range for this position is $49,000.00-$70,000.00. This range is subject to change as Deltek takes a number of factors into consideration when determining individual base pay, such as location, job-related knowledge, skills and experience. Certain roles are eligible for additional rewards, including incentive compensation and equity.

Benefits and perks listed here may vary depending on the nature of employment with Deltek. Employees have access to healthcare benefits, a 401(k) plan and company match, paid vacation time and holidays, well-living programs, short-term and long-term disability coverage, basic life insurance and tuition reimbursement.

No