Monitoring Lead, Enterprise Infrastructure

Description

On-site in Washington, DC\n
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\nOur client seeks a Monitoring Lead to direct enterprise infrastructure monitoring across a large Federal/DOT environment. The role leads planning, implementation, optimization, and operational delivery of monitoring services for mission-critical systems, applications, databases, networks, devices, URLs, and infrastructure. The position requires deep enterprise monitoring expertise, proven technical leadership, and client-facing communication to coordinate priorities across technical teams, stakeholders, and senior leadership.\n
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Due to federal security clearance requirements, applicant must be a United States Citizen or Permanent Resident with an active Public Trust clearance. This is a contract to hire opportunity. Applicants must be willing and able to work on a w2 basis and convert to FTE following contract duration. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $65.00 to $70.00/hr. w2\n
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Responsibilities

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• Lead day-to-day operations of an enterprise infrastructure monitoring team for a large Federal environment.
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• Plan, organize, and execute monitoring service deliverables across technical teams and initiatives.
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• Serve as a client-facing technical and operational leader communicating strategy, performance, risks, and priorities.
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• Provide technical leadership for enterprise monitoring and observability platforms including OpenText OBM or comparable technologies.
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• Onboard servers, network devices, applications, databases, URLs, services, and other components into the monitoring environment.
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• Establish and manage configurations, thresholds, polling, alerting, event correlation, escalation, dashboards, and reporting.
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• Integrate multiple monitoring tools to deliver end-to-end infrastructure and IT service visibility.
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• Support OpenText OBM, SiteScope, Operations Agents, OPTIC/Data Lake, and uCMDB where applicable.
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• Evaluate capabilities across platforms and determine effective tool application to meet operational requirements.
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• Analyze metrics, configurations, alerts, events, and service performance to identify gaps and improvements.
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• Lead troubleshooting and root-cause analysis for complex issues across networks, servers, operating systems, databases, applications, and services.
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• Provide leadership during major incidents, critical situations, platform cutovers, and production support.
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• Manage contractual deliverables, ServiceNow ticket queues, ticket quality, priorities, SLAs, and escalations.
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• Provide coaching, mentoring, workload prioritization, and performance management for cross-functional resources.
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• Partner with stakeholders and leadership to implement improvements that increase availability, monitoring effectiveness, and service quality.
  
  
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Experience Requirements

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• Bachelor’s degree with 14+ years of experience, Master’s with 12+ years, or PhD/JD with 9+ years.
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• 8+ years of management experience supporting infrastructure programs or mission-critical IT environments.
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• 4+ years managing an enterprise Infrastructure Operations Support Services program.
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• 3+ years interfacing with and presenting to senior or executive stakeholders.
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• Proven experience leading an Enterprise Infrastructure Monitoring team and service delivery.
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• Strong experience implementing, configuring, administering, architecting, or leading enterprise monitoring or observability platforms.
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• Experience onboarding servers, devices, URLs, applications, databases, and services into enterprise platforms.
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• Experience defining or implementing thresholds, alerts, events, polling, metrics, dashboards, integrations, escalation procedures, and standards.
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• Experience with OpenText OBM or comparable enterprise monitoring platforms.
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• Operational knowledge of Windows Server 2019+ and RHEL 9+.
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• Hands-on familiarity with SNMP v2c/v3 including traps, polling, and MIB management.
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• Working knowledge of SQL for queries, performance metrics, and monitoring integrations.
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• Experience managing ServiceNow tickets, queues, SLAs, escalations, and ticket quality.
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• Experience managing major incidents and troubleshooting complex enterprise problems.
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• Experience leading production cutovers and supporting enterprise platforms through their lifecycle.
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• Strong written, verbal, presentation, and client-facing communication skills.
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• Preferred: Experience supporting DOT or another large Federal agency; OpenText OBM, SiteScope, Operations Agents, OPTIC/Data Lake, and/or uCMDB; Dynatrace, SolarWinds, AWS CloudWatch, Splunk, Datadog, Nagios, or SCOM; developing strategies, standards, dashboards, alerting, service models, and processes; integrating tools into centralized event or service management; background in risk management, mentoring, skills development, and cross-functional leadership.
  
  
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Education Requirements

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• Bachelor’s degree with 14+ years of experience, Master’s with 12+ years, or PhD/JD with 9+ years.
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