Business Manager

Business Development Manager

Territory: Primarily Massachusetts and Connecticut

Employment: Full-time

Compensation: Up to $80,000 base salary plus performance-based incentive

Reports to: Owners

Location of Position: Remote, but office-based or hybrid is available in Holyoke, MA

Position Summary

All State Flagging (ASF) is seeking an experienced, relationship-driven Business
Development Manager with a strong understanding of the construction industry to drive
profitable revenue growth through the development of existing customer relationships
and the acquisition of new business opportunities.

The primary focus of this role is to strengthen ASF's presence within the construction
industry by transforming existing customer relationships from transactional service
arrangements into long-term strategic partnerships. The successful candidate will
proactively engage with general contractors, subcontractors, construction managers,
and other industry professionals to identify upcoming projects, understand customer
needs, and position ASF as a trusted partner for construction traffic control and flagging
services.

The ideal candidate will have a proven track record of developing and growing B2B
accounts, preferably within the construction, infrastructure, utility, or traffic control
industries. Strong relationship-building, communication, negotiation, and business
development skills are essential, along with the ability to independently identify
opportunities, develop a consistent sales strategy, and manage the entire business
development process.

The Business Development Manager will serve as the primary point of contact for the
overall commercial relationship with assigned customers, focusing on account growth,
customer retention, project opportunities, and long-term revenue development. The
Business Development Manager will concentrate on building customer relationships,
expanding market share, and driving sustainable business growth.

Essential Responsibilities

1. Existing Customer Growth (Primary Focus — Approximately 70–80%)

• Develop and maintain strong relationships with existing customers, including contractors, utility companies, and construction project managers.
• Proactively identify upcoming projects, staffing requirements, and opportunities to increase ASF's share of customer business.
• Establish regular meetings, site visits, and communication with key customercontacts.
• Expand relationships to additional decisionmakers, project managers, departments, and locations within existing customer organizations.
• Develop account growth plans for ASF's highest-value and highest-potential customers.
• Identify and resolve barriers to account growth in collaboration with internal departments.
• Monitor customer activity, retention, and revenue trends to identify risks and,growth opportunities.

2. New Business Development (Approximately 20–30%)

• Identify and pursue prospective customers throughout Massachusetts and Connecticut.
• Develop new business relationships with contractors, utilities, and organizations requiring professional flagging services.
• Generate qualified opportunities through referrals, industry networking, targeted outreach, and relationship development.
• Coordinate proposals, pricing, and commercial terms with ASF management.
• Develop and maintain a measurable pipeline of new business opportunities.

3. Sales Process and CRM Management

• Establish and manage a structured sales process using Zoho CRM.
• Maintain accurate customer, contact, opportunity, and activity records.
• Develop consistent procedures for account management, prospecting, follow-up, and opportunity tracking.
• Prepare monthly sales forecasts, pipeline reports, and performance summaries.
• Establish meaningful sales metrics and recommend process improvements.
• Create a scalable sales infrastructure that supports future growth.

4. Collaboration and Customer Relationship Management

• Serve as the primary commercial relationship manager for assigned customers.
• Coordinate closely with Scheduling and HR to ensure customer expectations align with staffing capabilities.
• Communicate customer feedback, service concerns, and emerging opportunities to appropriate internal teams.
• Support the resolution of significant customer issues while maintaining positive relationships.
• Maintain awareness of ASF's operating capabilities, market conditions, and competitive position.

Required Qualifications

• Demonstrated success increasing revenue from existing B2B customer accounts.
• Experience managing and expanding long-term commercial relationships.
• Ability to identify customer needs, uncover growth opportunities, and convert opportunities into revenue.
• Strong communication, negotiation, organizational, and relationship-building skills.
• Experience using a CRM system and managing a structured sales pipeline.
• Ability to work independently, establish priorities, and develop effective business processes.
• Understanding of pricing, profitability, and basic business financial concepts.
• Ability and willingness to travel throughout the assigned territory.

Preferred Qualifications

• Approximately 6-8 years of relevant B2B sales, account management, or business development experience; equivalent demonstrated success will be considered.
• Experience in construction, utilities, traffic control, industrial services, staffing, equipment rental, or related industries.
• Established professional relationships in the Massachusetts and Connecticut construction or utility markets.
• Experience implementing or improving sales processes and CRM systems.
• Experience working in a growing, entrepreneurial, or closely held business.

Success in This Position

The successful Business Development Manager will demonstrate the ability to deepen
existing customer relationships, consistently identify new revenue opportunities, and
establish a professional, measurable sales process that contributes to ASF's long-term
growth.

*All State Flagging is an equal opportunity employer. Reasonable accommodations will
be provided in accordance with applicable law. This description summarizes the
principal responsibilities of the position and does not constitute a contract of
employment. Employment is at will, subject to applicable law.*

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