Case Manager - Veterans Housing and Recovery Program

Case Manager – Veterans Housing & Recovery Program

Location: Union Grove, WI
Schedule: Full Time | Benefit Eligible

Make a meaningful difference in the lives of veterans.

Lutheran Social Services of Wisconsin and Upper Michigan (LSS) is seeking a compassionate and dedicated Case Manager to join our Veterans Housing and Recovery Program at Our Veterans Resources Building in Union Grove.

The Veterans Housing and Recovery Program supports veterans experiencing homelessness by helping them build the skills, resources, and stability needed to move toward independent living. In this role, you will work one-on-one with veterans, provide case management services, teach daily living skills, and support individuals in obtaining and maintaining employment.

What You’ll Do

• Conduct assessments and develop individualized case plans based on each veteran’s needs and goals.
• Provide ongoing case management and coordinate community, social, behavioral health, and other supportive services.
• Meet individually with veterans to support progress toward greater independence and stability.
• Provide guidance related to employment, training, job readiness, and maintaining employment.
• Lead or support daily living skills education.
• Connect veterans with appropriate community resources and services.
• Maintain accurate and timely case documentation and prepare required reports.
• Develop positive working relationships with community partners and other service providers.
• Participate in staff meetings, training, professional development, and continuous quality improvement activities.
• Represent LSS and the program professionally within the community.

What You’ll Bring

• Bachelor’s degree in Social Work, Sociology, Psychology, or a related field, or an equivalent combination of education and experience, based on applicable program and contract requirements.
• At least 2 years of professional work experience.
• Knowledge of case management, counseling principles, community resources, and social service systems.
• Strong interpersonal, organizational, documentation, and communication skills.
• Ability to build supportive, professional relationships with individuals facing housing and other life challenges.
• State Certified Social Worker (CSW), Certified Professional Counselor (CPC), or other applicable state certification is preferred.

Additional Requirements

• Valid driver’s license and reliable transportation.
• Satisfactory motor vehicle record and ability to meet LSS auto insurance requirements.
• Ability to travel locally for day trips up to 80%, with occasional overnight travel.
• Successful completion of required background, caregiver, medical, and other applicable pre-employment checks.

Benefits & Perks

As a benefit-eligible LSS colleague, you’ll have access to:

• Medical, dental, and vision insurance
• Flexible spending accounts for healthcare and dependent care
• Paid time off
• 10 paid holidays
• 403(b) retirement savings plan
• Mileage reimbursement
• Employee Assistance Program
• Service awards and recognition

Join LSS

If you’re passionate about helping veterans overcome barriers, achieve greater stability, and move toward independent living, we encourage you to apply and bring your skills to a mission-driven organization making a difference in Wisconsin communities.

LSS is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, or any other characteristic protected by federal, state, or local law.