Head of Provider Strategy & Operations

Career Renew is recruiting for one of its clients a Head of Provider Strategy & Operations - this is an onsite position in NYC. Base salary range: 200-230K plus benefits plus equity

 

We are looking for a Head of Provider Strategy & Operations with 7+ years of experience to architect and scale the coach network at the first platform offering personal training covered by health insurance. You'll own the systems that determine how coaches join, onboard, improve, and deliver life-changing care, while serving as a strategic thought partner to the CEO at a company that's grown 30x in the past year.

What will you be doing?

• Optimize coach compensation systems to drive coach and client satisfaction — this is the first major project

• Build and scale world-class coach onboarding, training, and continuing education programs

• Use data modeling and experimentation to continuously improve coach performance and scalability

• Lead and develop an existing team of direct reports from day one

• Serve as a strategic thought partner to the CEO and leadership team across key business decisions

Key Requirements

• 7+ years of experience in Strategy & Operations, GM, Chief of Staff, marketplace, or business operations roles at a fast-growing company

• Proven experience building, scaling, or operating people-intensive systems (provider networks, distributed workforces, marketplaces, frontline operations)

• Strong data modeling and quantitative analysis skills — you can build models, interrogate data, and turn insights into action

• AI-first mindset — you actively leverage AI tools to improve systems and processes

• High-agency, low-ego operator comfortable with ambiguity and rapid change in a startup environment