Hybrid Collections Specialist

Hybrid Collections Specialist

Location

Marlborough, MA

Hours:

• Monday- Friday – 8:30am – 5:00pm
• Thursday & Friday remote

Position Duties:

• Responsible for collection and resolution of overdue invoices
• Make daily collections calls to identified accounts
• Answer calls from customers in a responsive, timely, accurate manner.
• Generate aging reports and identify customers past due, provide commentary on past due balances for management review
• Prepare billing adjustments, request refund checks, and follow-up disputes
• Collaborate with Sales and Contracts to resolve credit issues
• Serve as backup for the Billing and Collections Administrator, preparing and send invoices and statements as needed.
• Serve as backup for the Customer Satisfaction Specialist, answering customer calls, identifying issues, resolving customer issues, escalating to management for assistance with resolution.

Qualifications:

• Previous experience in a similar role preferred.
• Strong pro-active communicator with the ability to influence others.
• Ability to produce high quality work under pressure and within tight timescales.
• Strong team player with flexible attitude to work priorities.
• Excellent written and verbal communication skills.
• Good computer skills (MS Office applications)

Pay Rate:

• $25 - 28/ Hour – Depending on experience