Automotive Service Advisor - Up to $100K

Randy's Automotive
Job Title: Automotive Service Advisor
Location: Medfield, MA
Schedule: Monday–Friday
Pay Rate: $60,000–$100,000 annually, depending on experience
Pay Type: Salary, non-commission

How to Apply (Important)

We move fast — and so should you.

Step 1: Apply

Step 2: Complete a quick phone interview with our AI assistant “Paige” (takes about 10 minutes)

After you apply, you’ll receive an automated text message with a phone number you can call at your convenience to complete the interview. Candidates who complete the Paige interview get priority.

About Randy's Automotive

Randy's Automotive is seeking an Automotive Service Advisor in Medfield, MA.

Established in 1977, Randy's Automotive is a family-owned independent automotive repair shop with six service bays. The shop focuses on building lasting customer relationships, providing clear service recommendations, and working collaboratively to support customers throughout the repair process.

We're looking for a Service Advisor with previous automotive service advising experience, strong customer service skills, and the ability to communicate confidently with customers about their vehicle maintenance and repair needs.

Key Responsibilities

• Serve as a primary point of contact for customers throughout the automotive service and repair process.

• Communicate vehicle maintenance needs, recommended repairs, and preventive maintenance services clearly and professionally.

• Follow up with customers regarding upcoming maintenance, overdue services, and previously declined repairs.

• Build and maintain customer relationships through attentive, professional communication.

• Help customers understand maintenance recommendations and make informed service decisions.

• Coordinate customer communication with automotive technicians and other shop personnel.

• Follow established service advising procedures and use Tekmetric shop management software.

Qualifications

• Previous Automotive Service Advisor experience required.

• Strong customer service experience and interpersonal communication skills.

• Excellent verbal communication, active listening, and relationship-building abilities.

• Experience discussing automotive maintenance recommendations and repair services with customers.

• Ability to manage customer interactions professionally and collaborate with automotive technicians and shop personnel.

• Willingness to learn Randy's Automotive's established procedures and Tekmetric shop management software.

• Ability to follow up consistently with customers regarding recommended maintenance and repairs.

Compensation & Benefits

• Pay: $60,000–$100,000 annually, depending on experience.

• Pay Structure: Salary-based, non-commission position.

• Health Insurance: Available.

• Dental Insurance: Available.

• Retirement Plan: 401(k) with a 3% employer match.

• Paid Time Off: 12 paid vacation days, with unused days paid out at year-end.

• Paid Training: Training on shop systems and service advising processes.

• Work Schedule: Monday–Friday.

Why Work Here?

• Established Family-Owned Shop: Join an independent automotive repair business operating since 1977.

• Customer-Focused Environment: Build lasting relationships while helping customers understand their vehicle maintenance and repair needs.

• Shop Systems & Technology: Work with Tekmetric shop management software.

• Collaborative Team: Coordinate with automotive technicians and service personnel throughout the repair process.

• Weekday Schedule: Monday–Friday workweek.

Ready to take the next step in your automotive career? Apply today to explore this Automotive Service Advisor opportunity with Randy's Automotive through Promotive.

Additional Requirements

Some positions may require a valid driver’s license, motor vehicle record review, background screening, drug or alcohol screening, or other job-related pre-employment requirements based on the duties of the position, the client’s lawful requirements, and applicable law. Any screening will be conducted at the legally permitted stage and in accordance with applicable federal, state, and local law. Qualified applicants, including those with criminal histories, will be considered in accordance with applicable law.