Information Systems Analyst 2

Under general supervision of the Client Implementation Supervisor, the Information Systems Analyst 2 (ISA2) provides deployment of endpoint devices and participates in endpoint technical support and client services activities. The incumbent applies IT professional concepts and established department procedures to resolve moderately complex issues. Responsibilities include performing endpoint refreshes, client equipment deployments, moves and additions, troubleshooting, testing, documentation, and providing support during go-live events. The ISA2 supports the client desktop environment and business applications, coordinates with team members and vendors, and contributes to planning and process improvements.

The incumbent supports project-related tasks (e.g., documentation, scheduling, or testing). Work assignments may require flexibility outside traditional business hours to meet operational needs.

Apply By Date: 11/23/2026 by 11:59pm

Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position

• Required to hold a valid California driver's license, have a driving record that is in accordance with local policies/procedures, and/or enroll in the California Employer Pull Notice Program
• Bachelor's degree in related area and / or equivalent experience / training
• Moderate experience imaging and configuring Windows and Macintosh clients and associated peripherals in an enterprise environment.
• Moderate experience supporting hardware, software, and desktop applications as it relates to desktops, laptops, printers, scanners, etc.
• Moderate experience installing, maintaining, and troubleshooting different versions of client application software.
• Moderate experience in the use and knowledge of networking protocols such as DHCP, TCP/IP, etc.
• Moderate experience creating clear technical documentation (e.g., process steps, reports, status updates).
• General experience in project management processes; ability to assist with project tasks under direction
• Demonstrated ability to organize/handle multiple project tasks/deliverables at the same time
• Ability to document moderately complex issues
• Proven analytical and organizational skills to assess, analyze, organize, and monitor project progress and risks.
• Demonstrated ability to take direction and feedback and and complete tasks following defined procedures
• Build professional, cohesive, and collaborative relationships with team members, customers, and project stakeholders.
• Excellent communication (written and oral), interpersonal skills, tact, and diplomacy appropriate for interfacing with wide range of administrators, faculty, staff, along with external vendors and other university campuses

Preferred Qualifications

• CompTIA A+
• Experience working in a healthcare
• Knowledge of HIPAA regulations
• Experience supporting Windows 10/11, Office 365, and Adobe products in an enterprise environment.
• Experience with documenting processes, workflows, and system changes.
• Experience with enterprise endpoint management tools, remote support platforms, and Active Directory services.
• Ability to work independently while encouraging collaboration with departmental subject matter experts, other IT staff, and vendors.
• Ability to manage challenging customers with diplomacy and effectiveness. Translate problems into effective solutions and ability to communicate in a non-defensive and an empathetic manner.
• Ability to quickly research and comprehend procedures, processes and specifications.
• Ability to express helpful and positive attitude towards faculty, staff in various units in the hospital environment and within IT
• Ability to work both independently and cohesively with a diverse population

Key Responsibilities

• 50% - Hardware Deployment & Software Support
• 30% - Project Implementation & Coordination
• 10% - Asset & Inventory Management
• 10% - Customer Service & Collaboration

Department Overview

UC Davis Health (UCDH) Information Technology (IT) accomplishes planning and implementation activities to service the Health System's needs for teaching, clinical high-quality patient care, and research. The Client Implementation team is responsible for the planning, deployment, maintenance, lifecycle management, troubleshooting, and support of client devices (Desktops, Laptops, Virtual Desktop Infrastructure, Printers, Scanners, Carts, etc.) and their connectivity to the network, the applications, and the databases as well as locally installed business productivity applications. The department provides technical leadership and support for the cost-effective use of computers, software, and networking including installation, training, and problem resolution

POSITION INFORMATION

• Salary or Pay Range: $34.29 - $61.21
• Salary Frequency: Hourly
• Salary Grade: Grade 21
• UC Job Title: INFO SYS ANL 2
• UC Job Code: 007308
• Number of Positions: 6
• Appointment Type: Staff: Career
• Percentage of Time: 100%
• Shift (Work Schedule): Mon-Fri, 8am-5pm
• Location: UCDHAS Building (HSP165), Rancho Cordova
• Union Representation: 99 - Non-Represented (PPSM)
• Benefits Eligible: Yes
• This position is 100% on-site

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility by visiting or or .

• High quality and low-cost to choose from to fit your family's needs
• UC pays for and coverage for you and your family
• for eligible employees including Pension and other Retirement Saving Plans
• Supplemental insurance offered including , , , , accident, critical illness and hospital indemnity
• , , and for eligible employees
• and Family Care discounts and resources
• to support thriving in all aspects of employee's lives
• On-site including access to free mental health services
• Generous amount of paid Holidays annually as outlined in the UC Policies or Collective Bargaining Agreements
• Paid Time Off/Vacation/Sick Time as outlined in the UC Policies or Collective Bargaining Agreements
• Continuing Education (CE) allowance and Staff Education Reimbursement Program for eligible employees
• Access to free professional development courses and learning opportunities for personal and professional growth
• and for eligible employees

Physical Demands

• Standing - Frequent 3 to 6 Hours
• Walking - Frequent 3 to 6 Hours
• Sitting - Frequent 3 to 6 Hours
• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
• Bending/Stooping - Occasional Up to 3 Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Occasional Up to 3 Hours

Mental Demands

• Sustained attention and concentration - Frequent 3 to 6 Hours
• Complex problem solving/reasoning - Frequent 3 to 6 Hours
• Ability to organize & prioritize - Frequent 3 to 6 Hours
• Communication skills - Frequent 3 to 6 Hours
• Numerical skills - Occasional Up to 3 Hours
• Constant Interaction - Occasional Up to 3 Hours
• Customer/Patient Contact - Occasional Up to 3 Hours
• Multiple Concurrent Tasks - Frequent 3 to 6 Hours

Work Environment

UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indo