Housekeeping Host

Will ensure the operational abilities of the Housekeeping Department by preparing for, maintaining, and recovering from various activities and functions throughout the hotel. Clean guest rooms and bathrooms, and restock carts. May assist in the laundry department.

PRIMARY RESPONSIBILITIES

• Cleans rooms and bathrooms to Hyatt Standards
• Maintains a “can do” and a “guests first” attitude at all times.
• Resolves guest complaints to the satisfaction of the guest; responds promptly to any guest request for service.
• Act with integrity, honesty and knowledge that promote the culture, values and philosophy of Hyatt Place. Displays dignity and respect of others at all times.
• Works as a member of the overall hotel team to ensure that each guest has an experience that exceeds their expectations
• Attends scheduled training sessions within the hotel as dictated by the Hyatt brand and the hotel management.
• Arrives at work in a timely fashion in accordance with the posted schedule.
• Abides by established uniform guidelines.

QUALIFICATIONS

• Prior hotel experience required
• Desire to fulfill the needs of others with a “can do” attitude
• Ability to communicate with others in a friendly and respectful manor
• Reading and writing abilities in English to review and comprehend written instructions from supervisors regarding assignments.
• Must be able to stand and demonstrate well-paced mobility for periods of up to four (4) hours.
• Must be able to consistently bend, squat, stoop, reach and climb.
• Must have the ability to lift, carry, and heavy objects at least 50 pounds.

Skills:

• Interpersonal skills
• Communication
• Organizational
• Customer service orientation

The statements in this position description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.