Product Manager, Messaging and Collaboration Services Job

Posting Job Title:Product Manager, Messaging and Collaboration Services
Requisition #: 150269BR
Posting Location: Andover, MA, US
Alternative Locations: United States - New York - Syracuse, United States - Virginia - Herndon;;
Area of Interest:Operations/General
Position Type: Full Time

Posting Job Description

NaviSite, a Time Warner Cable company, is the premier provider of complex hosting, application management, and managed Cloud services for the enterprise market. It provides customized and scalable solutions, leveraging its industry leading hosting infrastructure; full suite of managed services; and custom and packaged application life cycle management expertise. More than 1,500 customers depend on NaviSite for customized solutions delivered through its global footprint, comprised of state-of-the-art data centers supported by approximately 650 professionals. For more information, please visit www.navisite.com.
Benefits: We offer a generous compensation package including a competitive salary, full medical/dental/life/disability insurance, etc... We also offer extensive training in the most current technologies, as well as, college tuition reimbursement.
The Product Manager, Messaging and Collaboration Services will focus on maintaining and developing new products and services within the messaging and collaboration markets that leverage NaviSite ' s hosting platform, data centers and service capabilities. These products will be sold in both standalone scenarios and as a component of a more comprehensive offering, with the potential for distribution via various sales channels. This individual will also be responsible for managing the evolution of the existing messaging and collaboration products including continuous optimization of the product suite and associated pricing. They will work in cross-functional teams across Service Delivery, Operations, Software Development, to understand and map business requirements, develop and manage product roadmaps, and design/develop new solutions and services.
Key Responsibilities
- Develop and implement the overall product strategy for NaviSite ' s messaging and collaboration offerings in concert with various cross-functional groups across Time Warner Cable and NaviSite.
- Own and manage comprehensive product roadmap for messaging and collaboration suite of services including but not limited to hosted and dedicated Exchange, Sharepoint, Lotus Notes, and Domino.
- Continuously assess the broader messaging and collaboration marketplace and competitive landscape; refine/optimize product roadmap to drive greater customer value.
- Establish and manage any external third-party relationships necessary to deliver the offering
- Optimize product profitability by establishing competitive price structures that capture value in the market. Work closely with sales to assess product profitability and success on a continuous basis.
- Work closely with sales operations and support to establish the book to bill support process options and evaluate their cost impact on product margins.
- Meet product and process rationalization and optimization targets by researching and surveying customers, conducting external interviews and soliciting feedback from industry analysts.
- Exhibit thought leadership in the messaging and collaboration space by engaging in various external and internal forums and events, publishing white papers/blog posts, and engaging in social media
- Lead cross-functional teams to execute process improvements or changes to products, including optimization of the underlying technology platform used to provision and enable the customers.
Desired Qualifications:
- Demonstrated expertise around technology/services product development lifecycle in a leadership role, especially in the messaging space.
- Good knowledge of Cloud and Hosting services and related subscription-based infrastructure and software services.
- Bachelor ' s degree and 8+ years of experience in technology infrastructure/hosting, especially in a product development/management role.
- Good understanding of product marketing, including packaging, collateral development, sales training toolkits, etc.
Qualifications, Skills and Education:
- Experience creating and managing product road maps.
- Strong planning and project management skills.
- Strong leadership skills and experience in driving matrix based processes and development
- Proven knowledge of IT services market specific to Web-based services and Web-based hardware including network and server-based technologies.
- Strong analytical skills including working with complex financial models and ROI models.
- Strong collaborative skills with the ability to work with both local and offshore teams.
- Excellent communication skills, verbal and written.
- Ability to think and react dynamically in group settings.
- Ability to understand and write technical documentation.
All correspondence will be held in the strictest confidence.Note: This Job Summary should not be construed, to be all inclusive lists of all responsibilities, skills, efforts, or working conditions associated with a job. While the description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties and to assign other duties as necessary.

CB: 11/25/13
LMRSP

FCC Unit_TWC: HQ452
Controlling Establishment ID: 00800 - Andover 400 Minuteman Rd

More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.

Time Warner Cable is an Equal Opportunity Employer M/F/D/V.