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CUSTOMER SERVICE REPRESENTATIVE
•30 days ago
| Hours | Part-time |
|---|---|
| Location | n/a Joliet, Illinois |
About this job
Central Grocers, Inc. is a member's owned grocery wholesaler that was formed in 1917. Operating as a cooperative, Central Grocers, Inc. supplies and services over 200 independent grocery retailers in the Chicagoland and Northwest Indiana area. To support our ever-growing operation, we are currently hiring for the following position in Joliet, IL:
CUSTOMER SERVICE REPRESENTATIVE/ORDER PROCESSING
Wed.-Fri, 1:00 pm- 5:00 pm
Sunday 4am-12pm
Coverage during week if needed for Holiday order processing
The individual provides initial support for customer orders, reports, ordering devices, and inquires received via the telephone/computer and internal Order System. Candidates must possess customer service troubleshooting experience.
Essential Duties and Responsibilities:
*Daily: answer, return incoming calls, and retrieve voice mails from customers promptly.
*Solve, trouble shoot store orders, while addresses support issues ranging from billing orders / handheld units/store and internal requests daily.
*Run and track all department reports/Inventory as needed from the print room or internal Lawson or BRData system.
*Print room duties; fill printers with paper (have the ability to lift approx. 60 lbs.) for retrieval. of reports; Printing, cutting, packaging of Shelf Labels, Weekly Ad and TPRs.
Requirements include:
*Minimum 2 years customer service experience, preferably in a customer service environment.
*Professional, customer relations, and communication skills a must.
*Follows defined procedures and practices with little deviation.
*Good written, verbal, and computer communication skills.
*Able to maintain composure in stressful situations and multi-task and manage time.
*Flexible when needed and able to work one to two Sundays a month and for morning coverage if needed.
*Depending on the volume of work should be able to come in early or stay late.
*Must build and retain knowledge of company products, store orders, and services.
*Attention to detail a must and able to type accurately and efficiently.
*Able to work on multi-line phones. .
*Proficient in Microsoft Office, including Word, Excel, and Outlook; proficient in Internet Explorer.
*Need to learn internal Lawson system.
*Must be a team player and able to communicate with team while providing a range of coverage and support.
Qualified candidates are invited to apply on-line at: www.central-grocers.com
We are proud to be an Equal Opportunity Employer.
PI78817932
CUSTOMER SERVICE REPRESENTATIVE/ORDER PROCESSING
Wed.-Fri, 1:00 pm- 5:00 pm
Sunday 4am-12pm
Coverage during week if needed for Holiday order processing
The individual provides initial support for customer orders, reports, ordering devices, and inquires received via the telephone/computer and internal Order System. Candidates must possess customer service troubleshooting experience.
Essential Duties and Responsibilities:
*Daily: answer, return incoming calls, and retrieve voice mails from customers promptly.
*Solve, trouble shoot store orders, while addresses support issues ranging from billing orders / handheld units/store and internal requests daily.
*Run and track all department reports/Inventory as needed from the print room or internal Lawson or BRData system.
*Print room duties; fill printers with paper (have the ability to lift approx. 60 lbs.) for retrieval. of reports; Printing, cutting, packaging of Shelf Labels, Weekly Ad and TPRs.
Requirements include:
*Minimum 2 years customer service experience, preferably in a customer service environment.
*Professional, customer relations, and communication skills a must.
*Follows defined procedures and practices with little deviation.
*Good written, verbal, and computer communication skills.
*Able to maintain composure in stressful situations and multi-task and manage time.
*Flexible when needed and able to work one to two Sundays a month and for morning coverage if needed.
*Depending on the volume of work should be able to come in early or stay late.
*Must build and retain knowledge of company products, store orders, and services.
*Attention to detail a must and able to type accurately and efficiently.
*Able to work on multi-line phones. .
*Proficient in Microsoft Office, including Word, Excel, and Outlook; proficient in Internet Explorer.
*Need to learn internal Lawson system.
*Must be a team player and able to communicate with team while providing a range of coverage and support.
Qualified candidates are invited to apply on-line at: www.central-grocers.com
We are proud to be an Equal Opportunity Employer.
PI78817932
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