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Part Time Clinical Administrative Coordinator - Call Center - Richardson, TX - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Richardson, TX Richardson, Texas |
About this job
Position Description:
Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.(sm)
Our customer service teams have a serious responsibility to make every contact informative, productive, positive, and memorable for what it says about how much we care.
Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.(sm)
Our customer service teams have a serious responsibility to make every contact informative, productive, positive, and memorable for what it says about how much we care.
This is a call center environment; on average you will be responsible for around 60 to 80 outbound and inbound calls a day. You will be reaching out to preidentified candidates and getting them to talk to a registered nurse about treatment options that will assist in the rehabilitation of their condition. Most candidates are unaware that they have this service so you will need to educate them on it. Your main objective is to get the patient to speak to a nurse regarding treatment options. Your success is measured on a conversion rate. In order to be successful in this role you will need to be fearless on the phone. You will be learning 3 wellness programs. These wellness programs will be taught during training.
Primary Responsibilities:
Primary Responsibilities:
- Respond to incoming provider and enrollee calls
- Resolve customer service inquiries which could include:
- Enter notifications, Providers status of an existing notification and determining if notification is required.
- Complete notification wizard along with ICD-9 and CPT coding
- Provide excellent customer service to both providers and enrollees
- Constantly meet established productivity, schedule adherence, and quality standards while maintaining good attendance.
- Assist with faxes and emails
Requirements
Required Qualifications:
- High School Diploma/GED.
- Must be able to work 4 hour shifts 5 times a week.
- 2+ years of Call Center experience.
- 1+ year of experience with a basic (or higher) level of proficiency with Microsoft Office, including Word, Excel, and Outlook.
- 6+ months of professional experience in a Clerical or Administrative role.
- 6+ months of professional experience in an office setting using the telephone and computer as the primary instruments to perform ones job duties.
Preferred Qualifications:
- Previous Sales/Cold Calling experience.
- Experience with Medical Terminology/Coding (ICD-9 and CPT).
- Knowledge of Healthcare or Insurance Benefits.
- Knowledge of Medicare and/or Medicaid.
OptumHealth is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the U.S. Healthcare system.
OptumHealth helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.
At OptumHealth, you will perform within an innovative culture that's focused on transformational change in the Healthcare system. You will leverage your skills across a diverse and multi-faceted business. And you will make contributions that will have an impact that's greater than you've ever imagined.
Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.
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