Inbound Insurance Call Center CSR

PLEASE ONLY APPLY IF YOU HAVE (INBOUND/OUTBOUND - HIGH VOLUME) CALL CENTER EXPERIENCE FROM A HEALTHCARE/MEDICAL ENVIRONMENT

Job Description:
Respond to telephone inquiries from both Molina Members and Providers and provide accurate, efficient, and courteous service. Essential Functions:
¿ Respond to incoming calls from members and providers excluding provider claims calls.
¿ Achieve individual performance goals as it relates to call center objectives
¿ Engage and collaborate with other departments as applicable
¿ Comply with workplace safety standards
¿ Comply with regulatory requirements
¿ Demonstrate positive working relationships with peers and effectively manage conflict
¿ Attend meetings and training sessions as scheduled
¿ Show flexibility in meeting changing performance objectives consistent with Molina and department objectives

Qualifications:
MUST HAVE high volume call center experience
- Must know what to expect from a call center
- Next 90 days free for training

Knowledge/Skills/Abilities:
¿ Excellent oral and written communication skills
¿ Ability to use PC, typing 40 WPM
¿ Ability to research problems
¿ Ability to talk and type simultaneously
¿ Strong listening skills
¿ Empathy/passion for working with senior, disabled, low income populations and providers
¿ Great Interpersonal Communication Skills; Strong Verbal and Written communication skills, organizational skills and Problem Solving
¿ Bilingual communication skills preferred
¿ Ability to abide by Molina's policies
¿ Ability to maintain attendance to support required quality and quantity of work
¿ Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA)
¿ Ability to establish and maintain positive and effective work relationships with coworkers, clients, members, providers and customers Required Education: High School Diploma or GED Required Experience:
¿ 1-3 years of Customer Service/Call Center experience in Healthcare or equivalent related experience
¿ Working knowledge of Microsoft Office or other comparable software

Additional Information: This location has had issues with temps coming into the call center environment and being stressed, struggling with time management, feeling overwhelmed. This environment is FAST PACED and high volume.

-MUST HAVE high volume call center experience
-Must know what to expect from a call center

*****NO SCHEDULED VACATION IN THE NEXT 90 DAYS!!! If you have time off planned WE CAN NOT CONSIDER!

About Aerotek Professional Services:

Join Aerotek Professional Services®. Our customized employment solutions and personalized approach give job seekers access to great opportunities with competitive salaries. Aerotek offers comprehensive benefits that can include medical, dental, optical, and optional 401k. Don't put your career in the hands of just anyone; put it in the hands of a specialist. Launch or rejuvenate your career today with Aerotek Professional Services! Allegis Group and its subsidiaries are equal opportunity employers and will consider all applications without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.

CALL CENTER HEALTH CARE, INBOUND/OUTBOUND CUSTOMER SERVICE