Bilingual (Spanish) Customer Service Representative

Job Description

Looking for self-motivated individuals who can work successfully in a fast-paced, team oriented environment. We currently have MULTIPLE positions available.The bilingual Customer Service Representative is responsible for performing resolution-oriented billing and follow-up to achieve cash recovery and A/R resolution goals of assigned hospital receivables.
Completes timely billing and follow-up on assigned accounts, in a compliant manner
Identifies trends and their root causes within assigned inventory
Maintains an appropriate level of productivity, as defined by project guidelines

DESIRED SKILLS
Knowledge of Medicare and Medicaid rules and regulations,
Possess knowledge of multiple billing systems and multiple hospital accounts receivables management systems.

OTHER KEY COMPETENCIES
Motivated to achieve individual and team goals
Maintains professional and ethical relationships with clients and staff
Receptive to differing views and ideas

Job Requirements

REQUIRED SKILLS

Preferred 2 years experience working patient insurance claims in a Hospital or Medical Center (in-patient claims)
Possess experience working HMO, PPO and commercial health insurance claims
Computer literacy, including Microsoft Office Suite applications
Familiar with multiple (widely used) patient accounting/billing systems
Advanced knowledge of medical terminology
Possess some knowledge of ICD9, CPT, and HCPC coding
Must be assertive in resolving unpaid claims.
High School Diploma or equivalent