Customer Service Representative, Macy's.com - PT 8:45am to 2:45pm with 4 of 8 weekend days. Mason, OH - Part-time

Overview:

Macys.com Customer Service Representatives respond to inbound telephone calls, chats and emails from customers regarding the order status of their internet purchases, placement of new orders and up selling for macys.com and bloomingdales.com. They also assist customers and registrants with inquiries from our Wedding and Gift Registry.The salary range for this position is $11.00 - $13.15

Key Accountabilities:

• Receive incoming and make outgoing calls regarding shipping and billing issues while viewing and updating shipment and account information online
• Assist customers in purchasing items via the Internet
• Research and resolve inquiries via the credit systems and other media to respond to customer requests
• Research and respond to customer inquiries via phone, mail, and e-mail regarding salesfrom macys.com, bloomingdales.com, and The WeddingChannel.com

Skills Summary:

• High school diploma or general educationdiploma (GED)
• Must have excellent customer service, problem solving, analytical, decision-making, communication, follow-up, and organizational skills skills
• Computer keyboarding and navigational skills required

Macy's is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.