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Hours Full-time, Part-time
Location LIVERMORE, CA
LIVERMORE, California

About this job





We have a client in Livermore that has an immediate need for Customer Service Representatives.

Weekend schedule may be required

Primary Responsibilities

  • Collects/receives results from patient.

  • Utilizes call scripting provided when conducting patient phone calls.

  • Monitors and assists in patient testing compliance using appropriate application(s), reminder phone calls; documenting interactions and results, and producing follow-up letters.

  • Documents all patient interactions in the appropriate system(s)

  • Maintains and enters new patient data into appropriate computer database

  • Processes patient requested orders for testing supplies.

  • Processes faxes for all new patients with initial training results.

  • Performs weekend coverage duties as assigned by Supervisor or Manager.

  • Follows all regulatory policies, procedures, privacy, and security standards in accordance with government agencies including all HIPAA requirements.

    Education & Experience

  • High School Diploma or equivalent required.

  • Associates degree or equivalent preferred.

  • Data processing or customer service experience preferred.

    Skills

  • Detail Oriented

  • Strong Computer/Software Skills

  • Communication & Writing Skills

  • Organization/Time Management Skills

  • Human Relations Skills

  • Superior Customer Service Skills

  • High degree of professionalism

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    in Livermore, CA

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