Operations and Technical Base Coordinator - Part-time

Universal Orlando® Resort is a universe of opportunities for people who have a lot to offer. It takes a special kind of person to work at Universal Orlando. An individual who knows how to be part of a team. Someone with a sense of fun who's serious about their work. A person who knows it doesn't take magic to put a smile on a guest's face... it takes hard work, dedication, knowledge and just the right amount of Universal attitude. Whether you're serving food, working in an office, maintaining equipment, performing in costume or operating a ride, you won't just be 'doing a job.' You'll be creating memories for our guests that will last a lifetime. Are YOU that kind of person?

It is our goal to be the #1 entertainment destination in the world, and we need great communicators to help make that a reality. Operations and Technical Base Coordinators are responsible for collecting, reporting, communicating and recording information including: operating hours and changes to operating hours, parade times, event and entertainment schedules, park capacity, hourly attendance counts, and down times. Supports Tech Base by answering, logging and dispatching calls to the appropriate technical trades.

Operations and Technical Base Coordinators at Universal Orlando are responsible for:

• Receiving incoming calls where data is collected, complied and updated through various IT and reporting systems to include: incoming trouble maintenance calls for rides, shows, merchandise locations, restaurants, food equipment, support buildings and any on-site facility.
• Communicating and dispatching the appropriate technical trade in response to non-emergency and emergency issues and monitors radio channels for Technical Services and Attraction Operations to ensure timely response.  Generating work orders from trouble maintenance calls, tracks and reports response information.
• Compiling hourly report data and distributing operational statistical reports regarding park attendance, attraction statistics, downtimes, and park capacity to all level of the UO management team.  Handling calls from team members calling the call in line, maintaining call logs in accordance to established attendance guidelines and reporting information to appropriate parties.
• Maintaining inventory of all communication devices. Responsible for the collection, distribution of radios, cell phones, pagers, Express Redemption Tablets, I-pads and venue keys.  Providing operating instruction and troubleshooting equipment.
• Updating and maintaining management schedules, departmental phone listings, daily snapshots, team member reference guides, daily park news information sheet, information boards and provides information to team members and management at the service counter or via the telephone.
• Understanding and actively participating in Environmental, Health & Safety responsibilities by following established Universal Orlando policy, procedures, training and Team Member involvement activities.
• Performing other duties as assigned.

To perform the role of an Operations and Technical Base Coordinator successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Consistent attendance is a job requirement
• High school degree or GED is required
• 1-3 years clerical; customer service, computer experience preferred; or equivalent combination of education and experience.
• Valid Florida state driver’s license is required
• Perform simple computer tasks and pass the Internal Staffing tests for Word and Excel
• Typing speed of 25 wpm is required
• Microsoft Office 2007
• Customer Service, Organizational Skills, Clear Communication, and Flexibility

The physical demands described below are representative of those that must be met by an individual to successfully perform the essential functions of the Operations and Technical Base Coordinator job.

While performing the duties of this job, the individual is required to:

• Regularly (2/3 of the time or more): Sit; talk; use hands and fingers to grip, pinch, handle or feel objects, tools or controls; repeat motions more than twice per minute; repetition-using an input device-a keyboard or mouse-in a steady manner. Use of Color Vision (ability to identify and distinguish colors)and Close vision with or without corrective lens (clear vision at 20 inches or less).
• Frequently (1/3 to 2/3 of the time): Hearing audible alarms, voice commands with background noise; stoop, kneel, crouch or crawl; reach, pull, push with hands and arms above and/or below head; lift up to 20 pounds with control; push up to 20 pounds with control. Use of Peripheral Vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point);Depth Perception (vision, ability to judge distances and spatial relationships) and maintain concentration/focus (e.g., ability to interpret the work environment and make decisions on predetermined operating policies and procedure).
• Occasionally (1/3 of the time or less): Distance Vision with or without corrective lens. (clear vision at 20 feet or more); balance; stand; walk; climb stairs / ladders; work in small or tight spaces; maintain alertness and attentiveness up to 4 hours while working varying hours; Adjust Focus (ability to adjust the eye to bring an object into sharp focus while in changing light conditions e.g., sunshine to indoor or dark conditions).

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

If you are interested in this position and you have what it takes to be a part of Universal Orlando, click on 'Apply Now'. If not, please check out our Job Search to explore other opportunities within our universe. We regret that due to the volume of responses only applicants of interest will be contacted.

Universal elements and all related indicia TM & © 2015 Universal Studios. © 2015 Universal Orlando. All right reserved. EOE