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NSS Sales Support Claims Coordinator
•30 days ago
| Hours | Full-time |
|---|---|
| Location | Marlborough, MA Marlborough, Massachusetts |
About this job
Overview:
159184 - Marlborough, MA
Responsible for the claims functions for all assigned lines including; review, validation, and research.
Responsibilities:
- Review and validate claims with knowledge, experience, research and communication with internal and external parties.
- Handle invalid claims, in accordance with deduction management guidelines, through resolutions. Create and send repay letter, and follow up with internal and external parties.
- Record status of claim and funds available in Acosta claim management system.
- Review dashboard for alerts on a daily (hourly) basis.
- Complete creation of virtual purple folder for valid claims, adhering to the guidelines outlined in the Financial Controls Manual.
- Escalate unresolved issues to appropriate parties, including; Business Managers, Claims Specialist and Claims Management Supervisor.
- Send sufficient required information to Claims Clearing Assistant for processing of claims in all non-Acosta systems.
- Review ATB’s forwarded by Claims Clearing Assistant and enter claims in to the claims management system.
- Communicate meta data (document details and descriptions) errors to Document Management Supervisor.
- Provide copies of deduction reports to Claims Management Supervisor and Business Managers on the 15th of each month.
- Maintain client/customer criteria for handling invoices.
- Responsible for filing documents according to Acosta policy.
- Maintain good working relationships with Customers, Clients and co-workers.
- Perform special assignments for the company and/or branch and/or department as needed.
Requirements
- High School diploma or GED required.
- Associates Degree preferred.
- A minimum of two (2) years preview sales support, customer service, or administrative experience required.
- A minimum of one (1) year previous food broker experience preferred.
- Must have strong interpersonal, organizational and administrative skills and be able to effectively communicate with others.
- Must be able to operate a calculator, computer, printer, fax machine, telephone, copier, and shredder.
- Must be proficient in MS Office (Word, Excel, Outlook).
- Must be proficient in both document management and claims management software, and type a minimum of 60 wpm accurately.
- Must have access to the internet and an email address available.
Acosta Sales & Marketing is an Equal Opportunity Employer
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