Customer Service Representative

Job Description

PPG: BRINGING INNOVATION TO THE SURFACE.(TM)
PPG Industries' vision is to continue to be the world's leading coatings and specialty products company. Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. PPG is committed to providing a fulfilling workplace for employees, creating an environment for continuous learning and embracing the ideas and diversity of others. Founded in 1883, PPG has global headquarters in Pittsburgh and operates in nearly 70 countries around the world. PPG shares are traded on the New York Stock Exchange (symbol:PPG). .

Key Responsibilities
Responsible for receiving customer orders, reviewing customer order requirements, resolving and missing, ambiguous or non-standard customer requirements, entering orders into the business system and following up with
customers regarding changes to orders.

· Must be accurate in all phases of order entry, debits, credits and returns and the approval process according to ISO guidelines. Needs to maintain low error ratio.
· Must be able to multi-task when receiving orders as it relates to taking the order and scheduling follow-up.
· Learn all product lines and be able to serve as back-up to other regions.
· Must have understanding of all PPG policies, guidelines and special product requirements and follow the ISO guidelines.
· Readily provide information to customers concerning MSDS, TDS and technical certs and/or direct to the appropriate functional area.
· Readily provide information to customers on basic information concerning return policies, availability, packaging, price and general information found on product literature.
· Must utilize the CAIR program for resolutions on general Complaints.
· Knowledge of the E Business process and accounts.
· Handle assigned Key accounts.

Qualifications

Experience and Education
A degree is preferred. A minimum of 3-5 years of previous experience in a Customer Service manufacturing environment is required

Functional and Technical Skills
Candidate must have solid computer skills and working knowledge of Microsoft Office. SAP a plus! Excellent written and verbal communications skills also required.

PPG prides itself on the quality of its employees and as such, candidates who receive a job offer will be required to successfully pass a hair drug/toxins test and a background check.

PPG Industries, Inc. offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other legally protected status. PPG is an Equal Opportunity Employer.