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Hours Full-time, Part-time
Location Austin, TX
Austin, Texas

About this job

LOOKING FOR A COMPANY THAT VALUES YOUR POTENTIAL?
A job with AT&T as a Leveraged Service Representative can provide you with exactly that!
Take advantage of our paid training and wide range of career possibilities. AT&T offers a competitive salary and benefits that include medical, dental, paid vacation, and more!
Our Leveraged Service Representatives are responsible for customer sales and support in our high-paced call centers. Competitive wages include base pay plus incentives.
What you'll do as an AT&T Leveraged Service Representative:
  • Consult with customers to recommend and sell a variety of AT&T products and services to meet our customers needs
  • Enter data and interact with multiple online systems while speaking with customers
  • Handle customer complaints, discrepancies, requests and inquiries over the phone or in person
  • Make arrangements for the installation, removal or change of telephone service or equipment
  • Work to meet revenue goals, service commitments and other deadlines

In addition to STRONG communication skills, our Leveraged Service Representatives must:
  • Complete on-the-job and/or classroom training as required to remain on the job
  • Be willing and able to work a flexible schedule including evenings and weekends
  • Obtain satisfactory results from a background/employment history investigation and drug screening
  • Have basic computer and keyboarding skills
  • Qualify on pre-employment screening:

Call Center Audition (CC Audition)

Employment Inventory (EI)

Customer Service Assessment (CSA)

Test study guides can be found at: