Associate Patient Care Coordinator - Siena Heights Drive, Henderson, NV - Full-time / Part-time

Southwest Medical Associates (SMA) is a multi-specialty group of physicians, Nurse Practitioners and Physician Assistants, consisting of over 200 providers, fourteen clinical locations including nine health care centers, five urgent care clinics and an outpatient surgery center. SMA offers patients compassion, innovation, and quality care throughout southern Nevada. SMA is headquartered in the greater Las Vegas, NV area.

If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.(sm)

This position greets both Adult Medicine and OB/GYN Departments' patients, checks patients in and out, ensures demographics are correct and collects co-pays/enters charges. This position assists patients and ensures that they have a positive experience, answers telephones, routes calls as needed, documents all calls and messages appropriately. This position is responsible for waiting room management and implementation of efficient patient friendly processes

Primary Responsibilities:

• Checking in patients


• Scheduling appointments


• Answering billing questions


• Managing patient medical records for a clinic

• High school education or equivalent experience


• CPR certification required within 30 days of hire


• Understanding of insurance programs and basic managed care principals such as referrals and prior authorization


• Must understand all aspects of the patient visit from open to close


• Ability to manage waiting room and keep patients flowing smoothly


• Must have an understanding of what customer service is and how to maintain it in the clinic setting


• Must be able to resolve patient issues and problems in a positive manner


• Knowledge of CPT/ICD-9 coding