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Customer Service Representative - Full-time / Part-time
| Hours | Full-time, Part-time |
|---|---|
| Location | Halethorpe, MD Halethorpe, Maryland |
About this job
OBJECTIVE:
This positions primary responsibility is to maintain effective customer service for all internal and external calls. Processing orders for merchandise accurately and professionally.
DUTIES AND RESPONSIBILITIES:
*Processing orders promptly and accurately with less than 2 errors per month.
*Answering calls professionally and consistently reaching the goal of at least 75-100 calls per day.
*Follows up on backorders to ensure material is received by date specified.
*Assisting customers with all needs including placing orders, checking stock, and all other measurable responsibilities required to satisfy the customer.
*Refer unresolved customer grievances to designated departments for further investigation.
*Training new employees.
*Performs other duties as may be assigned.
Qualifications include 1+year's experience in a call center/customer service role, and experience taking a high volume of calls.
About Aerotek:
Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .
Aerotek is acting as an Employment Agency in relation to this vacancy.
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