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Sr Analyst-Customer Svc
| Hours | Full-time, Part-time |
|---|---|
| Location | Chandler, AZ Chandler, Arizona |
About this job
Join us as we create the world-class customer experience that sets us apart. Enhance lives with powerful technology and be part of the team that helps customers get the most out of our innovative products and services every day.
Responsibilities
****This is a part-time position**** requires approximately 20 hours per week.
Support West Area Customer Service Finance team with operating expense and staffing management and budget planning.
Ad-hoc Area/Center/Workgroup reporting and analysis that enables key clients and West Area to meet KPI goals, targets or objectives.
Complete rate and volume variance analysis.
Proactively identify cost savings opportunities.
Regularly complete headcount and finance-related reporting and audits.
Provide actionable data to West Area leadership to facilitate decision-making.
Partnership with senior CS leadership, HQ CS, HR, and Area Finance.
Interact with all levels of leadership, as appropriate.
Qualifications
Education: Degree (or equivalent experience) in Business, Finance, Statistics or other related field
Knowledge of Verizon Customer Service organization and CS Key Performance Indicators strongly preferred
3-5 years of experience in the wireless industry or a call center environment
2+ years of General Ledger or Accounts Payable experience
Strong mathematical, statistical and/or financial background
Critical thinking and analytical skills
Thorough knowledge of desktop software packages designated as necessary to the job, such as Hyperion Essbase finance reporting system
Highly skilled in MS Excel, MS Word, and MS PowerPoint
Ability to plan, execute and deliver against goals
Proven ability to analyze, organize and integrate complex details into a clear, concise summary
Excellent communication skills - verbal, written and presentation skills
Strong time management and prioritization skills
Ability to act with a sense of urgency and appropriately escalate issues
Must be well-organized, detail-oriented, self-motivated, and demonstrate strong core values
Equal Employment Opportunity
- Verizon is a Federal Contractor
- Verizon requests veteran priority referrals
- Verizon is an equal opportunity and affirmative action employer M/F/Disability/Vet.
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