The job below is no longer available.
You might also like
in Olive Branch, MS
Customer Service Coordinator - Full-time / Part-time
•30 days ago
Hours | Full-time, Part-time |
---|---|
Location | 7775 Polk Lane Olive Branch, Mississippi |
About this job
POSITION SUMMARY: Extraordinary local home-delivery and customer relations position. Position involves working closely with customers to schedule home delivery. Provide support to ensure Exceptional Customer Service.
PRIMARY FUNCTIONS:
- Work in a fast-paced, call center environment
- Scheduling and assisting customers with home delivery of their order(s)
- Handle high-volume of inbound and outbound calls, and provide support in other call-center/customer service capacities
- Work with business partners to assess customer needs/concerns and provide appropriate recommendations and solutions to ensure a world-class customer experience
- Effectively communicate with customers/care centers via email, researching and responding to inquiries as needed
- Accurately maintain and update order tacking systems, appropriately documenting all transactions and pertinent interactions
- Any other hub duties as needed
MINIMUM QUALIFICATIONS:
- Detail oriented with ability to multi-task and problem solve in order to effectively deal with internal and external customers
- Strong telephone etiquette and written/verbal communication skills
- Must possess a positive and upbeat personality with a desire to deliver outstanding customer service
- Must be able to communicate with many customers each day, maintaining composure under workload and pressure
- Computer literate with working knowledge of MS Excel and Outlook
- Availability to work a full-time schedule including nights, weekends, and holidays
Requirements
Job Benefits