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Customer Service Manager 2 - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | bethesda, Maryland |
About this job
Job Title:
Customer Service Manager 2
Job ID Number:
5111417
Schedule Type:
Reg-Time
Work Hours:
40
Location:
Bethesda,MD
Qualifications:
The Wells Fargo Commercial Banking Group (CmBG) guarantees a high level of service through "relationship banking" in which expertly trained Relationship Managers provide customers with fast, local decision making on credit requests combined with an impressive array of treasury management services and support specialists. Additionally, CmBG's Relationship Managers are "Trusted Advisors" that are dedicated to anticipating and serving our customers' needs 24 hours a day, 7 days a week.
CmBG solicits and maintains relationships with businesses by offering a full array of credit, technologically advanced treasury management and investment products. Our 1,000 full-time employees manage more than 10,000 Commercial customers. These relationships represent a range of industries including agriculture, hi-tech, retail and manufacturing and we specifically target companies with revenues over $20MM. CmBG is committed to our customers' business success through solid, long-term customer relationships.
The Customer Service Manager is responsible for the daily management of the relationship management support function for an assigned Region, typically with at least 3 - 6 direct reports. Responsibilities include: hiring, development and retention of support team; monitoring of internal financial reports; extensive problem-solving including interface with senior management external customers, and other bank operating units and partners; participating in the identification of cross-sell opportunities and on-site calls with RM. Oversees proper initiation and accuracy of loan documentation process and implementation of treasury products, adhering to all policy and regulatory requirements. Responsible for overseeing a compliance monitoring program and evaluating the results, ensuring achievement of a 'satisfactory' rating on all audits, working with business management to resolve issues and address deficiencies. Responsible for completing all required assessments, exercises, training and affirmations in accordance with Bank Policies and Audit requirements, including BCP. Requires knowledge of Wholesale products and services, leadership skills and ability to effectively communicate with all levels of management, staff and customers and compliance risk expertise.
3+ years customer relationship support experience and +1 yrs management experience. Demonstrated in-depth knowledge of banking products and services related to treasury management, leadership skills, risk and regulatory compliance, accounting and bank operations. Excellent verbal, written and interpersonal communications skills. Strong attention to detail and accuracy. Strong organizational and time management skills, ability to multi-task and work in a deadline driven environment. Ability to work effectively in a team environment. Strong computer skills including MS Office, Outlook, Word and Excel. 3+ years customer relationship support experience and +1 years management experience (to include experience as a team lead)
Customer Service Manager 2
Job ID Number:
5111417
Schedule Type:
Reg-Time
Work Hours:
40
Location:
Bethesda,MD
Qualifications:
The Wells Fargo Commercial Banking Group (CmBG) guarantees a high level of service through "relationship banking" in which expertly trained Relationship Managers provide customers with fast, local decision making on credit requests combined with an impressive array of treasury management services and support specialists. Additionally, CmBG's Relationship Managers are "Trusted Advisors" that are dedicated to anticipating and serving our customers' needs 24 hours a day, 7 days a week.
CmBG solicits and maintains relationships with businesses by offering a full array of credit, technologically advanced treasury management and investment products. Our 1,000 full-time employees manage more than 10,000 Commercial customers. These relationships represent a range of industries including agriculture, hi-tech, retail and manufacturing and we specifically target companies with revenues over $20MM. CmBG is committed to our customers' business success through solid, long-term customer relationships.
The Customer Service Manager is responsible for the daily management of the relationship management support function for an assigned Region, typically with at least 3 - 6 direct reports. Responsibilities include: hiring, development and retention of support team; monitoring of internal financial reports; extensive problem-solving including interface with senior management external customers, and other bank operating units and partners; participating in the identification of cross-sell opportunities and on-site calls with RM. Oversees proper initiation and accuracy of loan documentation process and implementation of treasury products, adhering to all policy and regulatory requirements. Responsible for overseeing a compliance monitoring program and evaluating the results, ensuring achievement of a 'satisfactory' rating on all audits, working with business management to resolve issues and address deficiencies. Responsible for completing all required assessments, exercises, training and affirmations in accordance with Bank Policies and Audit requirements, including BCP. Requires knowledge of Wholesale products and services, leadership skills and ability to effectively communicate with all levels of management, staff and customers and compliance risk expertise.
3+ years customer relationship support experience and +1 yrs management experience. Demonstrated in-depth knowledge of banking products and services related to treasury management, leadership skills, risk and regulatory compliance, accounting and bank operations. Excellent verbal, written and interpersonal communications skills. Strong attention to detail and accuracy. Strong organizational and time management skills, ability to multi-task and work in a deadline driven environment. Ability to work effectively in a team environment. Strong computer skills including MS Office, Outlook, Word and Excel. 3+ years customer relationship support experience and +1 years management experience (to include experience as a team lead)
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