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in Murray, UT
Service Representative Night
•30 days ago
Hours | Full-time, Part-time |
---|---|
Location | Murray, Utah |
About this job
Job Summary
The Service Representative Night (SRN) provides customer service support to the club members and guests.
*Responsible for delivering the 24 Hour Fitness Service Promise; contribute to running a clean, friendly and well maintained club, and executing the team member basics of being on time and complying with the dress code. .
*Responsible for assisting and directing members/guests
*Ensures a safe and secure club
*Monitoring incoming inquiries and ensuring proper check in procedures are followed
Organizational Relationship:
Reports to the Service Manager (SM) or Assistant Service Manager (ASM)
Essential Duties & Responsibilities:
Member Check in/Customer Service [60% of time]
*Greet all incoming members
*Follow all check in procedures
*Answer all incoming inquiries and obtain appropriate information to direct/transfer calls or take messages
*Handle member service issues to include: Lost and Found items, new membership cards, change of address, EFT setup or change, and questions regarding billings and payments, etc.
*Record member concerns on the Member Service Log
*Record lost and found items on the Lost and Found Property Log and secure items per policy
Club Cleanliness and Safety [30% of time]
*Keep front desk area and lobby clean, clutter free, and orderly/organized
*Clean and organize lobby, and weight and cardio rooms
*Perform safety checks during the shift to ensure club is secured and safe
*Re-rack all equipment and weights
*Record equipment, facility, and janitorial issues on the Maintenance Logs
*Other cleaning duties as assigned
Administrative [10% of time]
*Read and be familiar with all club communications
*Ensure required forms are available, and completed and processed properly (e.g., Group X Reservation sheets, etc.)
*Inventory Front Desk supplies including first aid kits, and report to Service Manager when supplies are low
*Fill out Front Desk Planner and other duties associated with Planner.
*Other duties as assigned
Qualifications:
Knowledge, Skills & Abilities:
*Strong customer service skills
*Strong communication skills both oral and written
*Organization skills
*Attention to detail
Certifications / Educational Level:
*High School Diploma or GED required
*Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) from approved organization (within 60 days of employment)
*Must complete STP Front Desk Night training (includes STP Club Orientation and STP Club Safety) prior to working alone at the Front Desk
*Must attend New Hire Training prior to first scheduled shift in assigned club
Experience:
*Must have 6-12 months experience in customer service function.
*Experience operating multiple phone lines preferred.
*Basic Computer Skills
Physical Requirements:
*While performing the duties of this job, the employee is regularly required to stand for up to 8 hours and must talk and hear. The employee occasionally sits, walks, kneels, and reaches with hands and arms.
*Frequently required to lift and/or move up to 25 lbs.
The Service Representative Night (SRN) provides customer service support to the club members and guests.
*Responsible for delivering the 24 Hour Fitness Service Promise; contribute to running a clean, friendly and well maintained club, and executing the team member basics of being on time and complying with the dress code. .
*Responsible for assisting and directing members/guests
*Ensures a safe and secure club
*Monitoring incoming inquiries and ensuring proper check in procedures are followed
Organizational Relationship:
Reports to the Service Manager (SM) or Assistant Service Manager (ASM)
Essential Duties & Responsibilities:
Member Check in/Customer Service [60% of time]
*Greet all incoming members
*Follow all check in procedures
*Answer all incoming inquiries and obtain appropriate information to direct/transfer calls or take messages
*Handle member service issues to include: Lost and Found items, new membership cards, change of address, EFT setup or change, and questions regarding billings and payments, etc.
*Record member concerns on the Member Service Log
*Record lost and found items on the Lost and Found Property Log and secure items per policy
Club Cleanliness and Safety [30% of time]
*Keep front desk area and lobby clean, clutter free, and orderly/organized
*Clean and organize lobby, and weight and cardio rooms
*Perform safety checks during the shift to ensure club is secured and safe
*Re-rack all equipment and weights
*Record equipment, facility, and janitorial issues on the Maintenance Logs
*Other cleaning duties as assigned
Administrative [10% of time]
*Read and be familiar with all club communications
*Ensure required forms are available, and completed and processed properly (e.g., Group X Reservation sheets, etc.)
*Inventory Front Desk supplies including first aid kits, and report to Service Manager when supplies are low
*Fill out Front Desk Planner and other duties associated with Planner.
*Other duties as assigned
Qualifications:
Knowledge, Skills & Abilities:
*Strong customer service skills
*Strong communication skills both oral and written
*Organization skills
*Attention to detail
Certifications / Educational Level:
*High School Diploma or GED required
*Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) from approved organization (within 60 days of employment)
*Must complete STP Front Desk Night training (includes STP Club Orientation and STP Club Safety) prior to working alone at the Front Desk
*Must attend New Hire Training prior to first scheduled shift in assigned club
Experience:
*Must have 6-12 months experience in customer service function.
*Experience operating multiple phone lines preferred.
*Basic Computer Skills
Physical Requirements:
*While performing the duties of this job, the employee is regularly required to stand for up to 8 hours and must talk and hear. The employee occasionally sits, walks, kneels, and reaches with hands and arms.
*Frequently required to lift and/or move up to 25 lbs.