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Dental Member Assistant
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Longview, Washington |
About this job
Under the direct supervision of the Dental Office Manager/Dental Contact Center Supervisor, or their delegate, facilitate a timely and orderly process of serving the patient from appointment and provider scheduling to completion of office visit information. Assist other staff functions in support of members' needs.
Essential Functions:
* All Dental Facilities:
* Effectively communicate w/ members&other office employees.
* Provide&request information of other departments&external firms.
* Assist other staff members&providers as needed to ensure orderly&efficient patient care.
* Explain to patients how they can get various information, e.g., our Information Center, their benefits office, etc.
* Represent Kaiser Permanente in a positive manner.
* Dental Offices Only:
* Receive patients during check-in&check-out process.
* Maintain current daily schedule. Document arrivals, cancellations, reschedules, etc.
* Instruct new patients to fill out Health Questionnaire&Personal Data Form.
* Verify personal data on Visit Slip. Update computer if personal data is incorrect.
* Determine, explain&collect all frees for services rendered in accord w/ the individual patient's benefits, the Program's published fee schedule,&the cash handling policy.
* Check reception area periodically to assure prompt attention for all patients.
* Collect&review visit slips for proper completion&patients' treatment status. Confirm future appointments. Enter all visit slip data into the computer regarding treatment that was done, what was paid, billed, or waived,&further treatment that is needed.
* Schedule patients' appointments w/ providers.
* Schedule initial&return appointments according to established guidelines.
* Cancel&reschedule appointments as necessary.
* Answer staff questions regarding daily schedule. Relay pertinent information that may affect treatment or patient flow.
* Verify the printed schedule against the computer to double check for errors.
* Ensure all dental records are available according to updated printed schedule. Respond to chart requests made throughout the day.
* Screen requests for emergency schedules&appointments according to established guidelines. Notify auxiliary staff of emergency.
* Respond to OPD-requests&route them to appropriate personnel.
* Complete missing visit slip report. Ensure all visit slips are accounted for.
* Receive calls for office staff. Take&relay messages according to office policy.
* Assist in maintaining a clean&neat reception area&lounge.
* Check, bundle&return records to Dental Record Center. Complete a retained chart form for any charts held at facility.
* Balance cash drawer, complete bank deposit&perform other cash duties.
* In the event of an emergency, respond in accordance w/ established emergency guidelines.
* Answer Health Record Pull General Update (HPGU)&send charts to other clinics as necessary.
* Inventory business office supplies&forms.
* Perform other duties as assigned by the Dental Office Mgr
Dental Contact Center/Staff Scheduling Center Only:
* Schedule patient appointments.
* Maintain awareness of department performance targets&strive to continually meet them.
* Receive patient telephone calls&schedule initial&return appointments according to established guidelines and/or existing treatment plans.
* Confirm, cancel or reschedule appointments as requested.
* Screen requests for emergency care&schedule according to guidelines.
* Relay pertinent information regarding same day appointments to individual facilities according to established guidelines.
* Initiate chart requests for forwarding to providers, for urgent need patients.
* Maintain thorough knowledge of provider scheduling protocols.
* Respond helpfully to dental office staff regarding appointment schedules.
* Performs other duties as assigned by the Dental Contact Center Supervisor/Lead Person.
Basic Qualifications:
Experience
* Two (2) years of health care/dental care OR two (2) years of cash handling and/or customer service experience in a high volume customer service environment.
Education
* High school diploma or GED.
License, Certification, Registration
* N/A.
Additional Requirements:
* Excellent verbal and written English communication skills.
* Excellent organizational skills, flexibility and ability to switch tasks frequently.
* Professional telephone and patient reception manner.
* Final candidates will need to complete the contact Center Simulation assessment with minimum competency score of fiftieth (50th) percentile or higher.
Preferred Qualifications:
* Two (2) years of dental office experience.
* Dental office and computer skills.
Essential Functions:
* All Dental Facilities:
* Effectively communicate w/ members&other office employees.
* Provide&request information of other departments&external firms.
* Assist other staff members&providers as needed to ensure orderly&efficient patient care.
* Explain to patients how they can get various information, e.g., our Information Center, their benefits office, etc.
* Represent Kaiser Permanente in a positive manner.
* Dental Offices Only:
* Receive patients during check-in&check-out process.
* Maintain current daily schedule. Document arrivals, cancellations, reschedules, etc.
* Instruct new patients to fill out Health Questionnaire&Personal Data Form.
* Verify personal data on Visit Slip. Update computer if personal data is incorrect.
* Determine, explain&collect all frees for services rendered in accord w/ the individual patient's benefits, the Program's published fee schedule,&the cash handling policy.
* Check reception area periodically to assure prompt attention for all patients.
* Collect&review visit slips for proper completion&patients' treatment status. Confirm future appointments. Enter all visit slip data into the computer regarding treatment that was done, what was paid, billed, or waived,&further treatment that is needed.
* Schedule patients' appointments w/ providers.
* Schedule initial&return appointments according to established guidelines.
* Cancel&reschedule appointments as necessary.
* Answer staff questions regarding daily schedule. Relay pertinent information that may affect treatment or patient flow.
* Verify the printed schedule against the computer to double check for errors.
* Ensure all dental records are available according to updated printed schedule. Respond to chart requests made throughout the day.
* Screen requests for emergency schedules&appointments according to established guidelines. Notify auxiliary staff of emergency.
* Respond to OPD-requests&route them to appropriate personnel.
* Complete missing visit slip report. Ensure all visit slips are accounted for.
* Receive calls for office staff. Take&relay messages according to office policy.
* Assist in maintaining a clean&neat reception area&lounge.
* Check, bundle&return records to Dental Record Center. Complete a retained chart form for any charts held at facility.
* Balance cash drawer, complete bank deposit&perform other cash duties.
* In the event of an emergency, respond in accordance w/ established emergency guidelines.
* Answer Health Record Pull General Update (HPGU)&send charts to other clinics as necessary.
* Inventory business office supplies&forms.
* Perform other duties as assigned by the Dental Office Mgr
Dental Contact Center/Staff Scheduling Center Only:
* Schedule patient appointments.
* Maintain awareness of department performance targets&strive to continually meet them.
* Receive patient telephone calls&schedule initial&return appointments according to established guidelines and/or existing treatment plans.
* Confirm, cancel or reschedule appointments as requested.
* Screen requests for emergency care&schedule according to guidelines.
* Relay pertinent information regarding same day appointments to individual facilities according to established guidelines.
* Initiate chart requests for forwarding to providers, for urgent need patients.
* Maintain thorough knowledge of provider scheduling protocols.
* Respond helpfully to dental office staff regarding appointment schedules.
* Performs other duties as assigned by the Dental Contact Center Supervisor/Lead Person.
Basic Qualifications:
Experience
* Two (2) years of health care/dental care OR two (2) years of cash handling and/or customer service experience in a high volume customer service environment.
Education
* High school diploma or GED.
License, Certification, Registration
* N/A.
Additional Requirements:
* Excellent verbal and written English communication skills.
* Excellent organizational skills, flexibility and ability to switch tasks frequently.
* Professional telephone and patient reception manner.
* Final candidates will need to complete the contact Center Simulation assessment with minimum competency score of fiftieth (50th) percentile or higher.
Preferred Qualifications:
* Two (2) years of dental office experience.
* Dental office and computer skills.
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