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Supervisor - Customer Service - Healthcare
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | phoenix, Arizona |
About this job
POSITION SUMMARY
Responsible for the daily activities and supervision of a team of employees supporting business segment functions, including but not limited to customer service. Responsible for the quality, efficiency and effectiveness of own team, identifying and resolving routine problems. Sets priorities for, and coaches employees to, meet goals.
Fundamental Components:
3 - 5+ years Customer service experience.
Healthcare experience preferred.
BACKGROUND/EXPERIENCE desired:
2 years leading claim/customer service team.
Experience with claim/call center environment.
EDUCATION
The highest level of education desired for candidates in this position is a High School diploma, G.E.D. or equivalent experience.
FUNCTIONAL EXPERIENCES
Functional - Customer Service/Customer Service - Member Services - Traditional products/4-6 Years
Functional - Customer Service/Call center monitoring & analysis - Inbound calls - call center location/4-6 Years
Functional - Management/Management - Customer Service/1-3 Years
Functional - Management/Management - Multifunctional management: < 25 employees/1-3 Years
Functional - Customer Service/Customer service - transaction based environment/1-3 Years
TECHNOLOGY EXPERIENCES
Technical - Desktop Tools/Microsoft Outlook/1-3 Years/End User
Technical - Desktop Tools/Microsoft Word/1-3 Years/End User
REQUIRED SKILLS
General Business/Communicating for Impact/ADVANCED
Leadership/Engaging and Developing People/ADVANCED
Leadership/Driving Change/ADVANCED
ADDITIONAL JOB INFORMATION
Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.
We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.
Together we will empower people to live healthier lives.
Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.
We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.
We conduct pre-employment drug and background testing. Benefit eligibility may vary by position. Click here to review the benefits associated with this position.
Employment Type Regular Career Band Description Management
Responsible for the daily activities and supervision of a team of employees supporting business segment functions, including but not limited to customer service. Responsible for the quality, efficiency and effectiveness of own team, identifying and resolving routine problems. Sets priorities for, and coaches employees to, meet goals.
Fundamental Components:
3 - 5+ years Customer service experience.
Healthcare experience preferred.
BACKGROUND/EXPERIENCE desired:
2 years leading claim/customer service team.
Experience with claim/call center environment.
EDUCATION
The highest level of education desired for candidates in this position is a High School diploma, G.E.D. or equivalent experience.
FUNCTIONAL EXPERIENCES
Functional - Customer Service/Customer Service - Member Services - Traditional products/4-6 Years
Functional - Customer Service/Call center monitoring & analysis - Inbound calls - call center location/4-6 Years
Functional - Management/Management - Customer Service/1-3 Years
Functional - Management/Management - Multifunctional management: < 25 employees/1-3 Years
Functional - Customer Service/Customer service - transaction based environment/1-3 Years
TECHNOLOGY EXPERIENCES
Technical - Desktop Tools/Microsoft Outlook/1-3 Years/End User
Technical - Desktop Tools/Microsoft Word/1-3 Years/End User
REQUIRED SKILLS
General Business/Communicating for Impact/ADVANCED
Leadership/Engaging and Developing People/ADVANCED
Leadership/Driving Change/ADVANCED
ADDITIONAL JOB INFORMATION
Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.
We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.
Together we will empower people to live healthier lives.
Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.
We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.
We conduct pre-employment drug and background testing. Benefit eligibility may vary by position. Click here to review the benefits associated with this position.
Employment Type Regular Career Band Description Management
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