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Call Center Representative I (OE)
| Hours | Full-time, Part-time |
|---|---|
| Location | Richardson, TX Richardson, Texas |
About this job
Inbound call center educating and enrolling employees on heath and benefits enrollments for the 2016 plan year.
Candidate will provide a socially responsible service to our participant base. Representatives will answer incoming inquiries from our client's employees regarding health and welfare benefit plans during their company's open enrollment initiative. They will continually develop the ability to communicate with impact, apply critical thinking and show a strong desire to drive for results while working independently in a fast-paced, team-oriented environment. They will also perform outbound calls to provide timely follow-up on outstanding issues, work on various administrative projects and continuously strive to improve by utilizing various resources. To fulfill this role, the Call Center Representative will:
* Answer incoming calls from plan participants and provide accurate answers regarding health and welfare benefit plans. These inquiries are handled by communicating in a clear, concise and confident manner in order to provide an excellent customer services experience in a fast-paced work environment.
* Ensure that all transactions are submitted in a timely and accurate manner.
* Resolve all participant inquiries that require research or additional information by utilizing the appropriate resources and provide timely follow up as necessary.
* Act as a successful team member by being receptive to feedback/coaching, follow all standard operating procedures, display reliability and have a willingness to develop and consistently improve.
Representatives should anticipate tough questions around the cost of benefits due to the Health Care Reform.
About Aerotek:
Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .
Aerotek is acting as an Employment Agency in relation to this vacancy.
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