Engagement Manager - Television/Video Technology - Full-time / Part-time

We have a full-time/part-time opening for a Engagement Manager - Television/Video Technology.

Must be able to work various shifts per week.

Experis is currently seeking a full time permanent Engagement Manager for our Campbell Office.

We are looking for candidates with a background in Television/Video Technology (Highly Preferred)

JOB SUMMARY:

Responsible for delivering solutions to current and prospective customers; accountable for resource management, schedule management, quality management, deliverable management and scope management for assigned project engagements. Manage day-to-day responsibilities of assigned project(s), ensuring that quality and efficiency of deliverables are met or exceeded within the budget and timeline determined and according to customer expectations. Act as primary customer relationship manager during project engagements by serving as customers main contact from inception to completion of project. Expected to coordinate with sales, BDMs, other EMs and internal practice operational teams to ensure the continuity of operations prior to, during and upon completion of a project / engagement.


MINIMUM QUALIFICATIONS:

The OMS Engagement Manager will be a learner and an energy giver. They will have high accountability and passion for the customer, adding value and growing the business (successful relationships / solutions focused). They will have demonstrated an ability to successfully navigate politically sensitive environments (political savvy). Ideally, they will have a strong track record of delivering value in a customer environment while generating profit for their company (business savvy). They will have successful experience managing and motivating people creating synergistic results. The EM needs to balance the three legged stool: people, customer and business.


PRIMARY RESPONSIBILITIES:

Project Sales and Proposal Development

X Work on a pre-project basis to develop project concept and specifications, aid in defining requirements before releasing a response to a Request for Information (RFI) or Request for Proposal (RFP); assist in developing the Statement of Work (SOW) for projects
X Responsible for compliance with sales management process while performing sales support
X Responsible for identifying new opportunities within clients and alerting the appropriate sales team for support to win the opportunity
X Assist in reviewing, completing and submitting proposals; ensure the validity of delivery dates and commitments, as well as methodology compliance; ensure that project plans and statements of work conform to standards; prepare gross margin worksheets, etc.
X Lead development and professionally deliver client presentations as required to support sales opportunities
X Coordinate with practice management to maintain resource forecasts consistent with practice sales pipeline; coordinate and schedule project staff ramp up, preparation of Project Plan and project kickoff meetings
X Comply with usage, maintenance and timely transmittal of information to ensure accuracy and integrity of internal Experis business applications and processes
X Responsible for creation of both internal and external competency materials to support sales, marketing and develop and maintain delivery methodologies; assist with sales calls to support competency as requested; perform market research to stay abreast of recent trends and continuously improve service offering.


During Project

X Establish and develop client relationships in order to ensure successful delivery and client satisfaction while assuring that the project engagement is delivered in accordance with approved Experis policies and procedures
X Responsible for all project communication with the customer and Experis
X As needed, responsible for oversight of Project Manager(s) during project engagement. May also be responsible for training and mentoring of Project Manager(s) on developed and approved project management disciplines (e.g., project control, reporting standards, change control, etc,), as well as assuring their adherence. May also be responsible for managing the daily activities of Project Manager(s), e.g., delegate and assign project work, monitor workload, assure deadlines, etc.
X As required by management, monitor performance of the project via various reporting tools (e.g., identify areas of risk and concern, recommends solution and appropriate course of action, etc.). Also conducts periodic project reviews to determine compliance with contractual obligations, delivery commitments and client satisfaction
X Translate engagement scope into work plans describing engagement tasks, timing, and responsibilities
X Responsible for management, review and approval of project scope and any subsequent changes to project baseline during execution; responsible for transmitting information related to project scope changes and documenting any changes with appropriate SOW or SLA change documents including customer approvals (staffing changes, end date extensions, etc.)
X Responsible for project gross margin performance within approved parameters as defined by management; responsible for providing financial forecasts for contracted engagements
X Responsible for ensuring appropriate protection and retention of contracted deliverables and project management deliverables for assigned project engagements; responsible for capturing project history as directed by management
X Responsible for ensuring on-going project compliance with the appropriate quality management tools
X Lead the planning and execution of both internal and client kick-off meetings
X May develop internal and external status reports utilizing established formats
X Work with the customer(s) and practice management to assess the overall performance of the project team, and determine appropriate staffing levels, etc
X Responsible for developing and maintaining account relationship with peers as appropriate within the customer organization; provide escalation contact for customer, once the project is in progress, in order to answer any questions regarding project status, diffuse issues promptly, etc.; report any changes in scope; provide high level status reports to client executive management as required
X Develop and gain approval of SOW or SLA change documents as needed
X Communicate updates and changes to the customer and appropriate practice and field personnel
X Resolve engagement issues in a timely manner; provide coaching & management to team, escalate any performance problems, issues to management and Human Resources
X Performs other duties as assigned

Experis is an Equal Opportunity Employer (EOE/AA)