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in North Andover, MA
Human Resources Services Representative - Full-time / Part-time
Hours | Full-time, Part-time |
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Location | North Andover, MA North Andover, Massachusetts |
About this job
The MENTOR Network, a national network of local human services providers offering quality, community-based services to adults and children with intellectual and developmental disabilities, brain and spinal cord injuries and other catastrophic injuries and illnesses, and to youth with emotional, behavioral and medically complex challenges as well as their families. When you join The MENTOR Network, you’ll make a difference every day and help to provide quality of life enhancing services to individuals across the country. The Company operates in 36 states.
DescriptionAre you looking for an exciting new Human Resources opportunity and want to be a part of a collaborative team with great colleagues and inspiring leaders?
The MENTOR Network is currently seeking a Human Resources Services Representative. The primary role of the HR Services Representative is customer service and support to managers, employees, and Human Resources in the processing and retention of employee-related transactions and documents including new hire processes, changes in employee status, and terminations. Responsible for responding to questions concerning processing requirements.
Essential Job Functions
- Serves as the first point of contact for HR inquiries and daily processing of employee event transactions.
- Responsible to monitor transaction queue volume and workflow to ensure compliance with data entry in adherence to payroll cycles and deadlines
- Provides excellent customer service and support to HR staff with proper escalation as needed
- Identifies opportunities for improvement in existing operations providing timely feedback and pertinent recommendations
- Focuses on producing quality and quantity of work with accuracy and attention to detail
- Establishes strong collaborative team relationships with colleagues in Shared Service Center, Payroll, HR staff and throughout the Network
- Responsible for meeting quality control review expectations and compliance with SOX requirements
- Commitment and flexibility to meet deadlines and operational requirements of the Shared Service Center
Requirements:
The requirements listed below are representative of the knowledge, skill, and/or abilities required to perform the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Minimum Education Requirements:
- Associates Degree or equivalent
- Coursework at Bachelor’s level preferred
Minimum Experience Requirements:
- 1 – 2 years of experience HR support experience preferred
EOE/AAE
Job Posting Unposting Date