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in Rome, GA
On Call Coordinator - Part-time
•30 days ago
Hours | Part-time |
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Location | Rome, GA Rome, Georgia |
About this job
On Call Coordinator
Home Instead® offers an individualized approach to keep seniors safe and sound at home, instead of anywhere else. Our team is currently looking for highly motivated individuals who will perform a variety of on-call duties.
Responsibilities:
The pay is very competitive, the hours are consistent, and you get to work out in a professional office environment.
Home Instead® offers an individualized approach to keep seniors safe and sound at home, instead of anywhere else. Our team is currently looking for highly motivated individuals who will perform a variety of on-call duties.
Responsibilities:
- Review schedule with Service Coordinator and become aware of any potential trouble spots that might arise.
- Answering each incoming call in a friendly, professional, and knowledgeable manner and respond quickly to their needs.
- Fill all Client shifts following designated office scheduling processes.
- Communicate changes in Client Shifts to the Client(s) and CAREGiver(s).
- Contact backup person when questions arise about clients or CAREGivers that require input
- Fill in on assignments that come open until a replacement CAREGiver is found
- Communicate client and CAREGiver concerns or problems with owner or designated key player.
- Monitor and log both client and CAREGiver activity and follow up on CAREGiver assignments and client service in the operating system.
- Create a log of the activities of your shift and communicate that to the designate key player(s).
- Perform any and all other functions deemed necessary
- Demonstrate open and effective communication with owner, colleagues and CAREGivers
- Ensure Home Instead Senior Care standards are met and upheld
- Must demonstrate excellent oral and written communication skills and the ability to listen effectively
- Must have the ability to work independently, maintain confidentiality of information and meet deadlines
- Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
- Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
- Must have the ability to organize and prioritize
- Must be able to operate office equipment
- Must be patient and congenial on the telephone
- Must have computer skills and be proficient in Word, Outlook
- You will use online collaboration tools to interact with customers and your co-workers.
- Must be able to work evenings or weekends as required
- Monday to Friday 4 pm to 8 pm and weekends
The pay is very competitive, the hours are consistent, and you get to work out in a professional office environment.