Customer Service Representative - Call Center - Full-time / Part-time

Responsibilities

With your knack for solving tough problems and your focus on delivering exceptional customer service, you will thrive in a Customer Specialist job with Verizon.
Here, you’ll harness your impressive multi-tasking and tech-savvy skills to resolve challenging customer issues including device-related troubleshooting, billing, service inquiries and more. Answering a high volume of customer calls, you'll deliver innovative, individualized solutions, satisfying the ever-changing needs of our diverse customer base. Through it all, your ability to form a trusted bond, listen attentively and respond to their inquiries will make you the critical touch point between Verizon and our valued customers.

• Experienced employees can earn a salary and target bonus of ($28k + 10% short term incentive) annually
• $8000 Tuition assistance (day one)
• 50% off Employee phone program services & 35% off accessories (up to 7 lines)
• 401k (day one) dollar for dollar match up to 6%
• Annual Profit Sharing Opportunity, up to 3%
• Benefits day one (medical, dental and vision)

Qualifications

 Full time positions only.

Your initial work schedule ("shift") will generally include nights and weekends.  You must be available to work any day of the week. 

Once your initial work schedule has been established, your shift start time and scheduled workdays will be consistent until the next "shift bid."

The call center conducts a "shift bid" process one time per year.  Your individual schedule may change during the shift bid process based upon your tenure and individual performance.  We also offer optional shift bids during the year. 

Additionally the following skills and attributes will be integral to your success:

• Passionate about technology and motivated to learn
• Comfortable in a fast paced and dynamic environment
• Exceptional relationship-building skills
• Must have excellent communication skills, professionalism and poise
• Must be very proficient in computer navigation, multi-tasking and working with several software programs at the same time

If you have a passion for people, previous customer service experience and preferably an Associate’s Degree or higher, discover how you can build your career with a company that’s building the future of technology. Learn more about the Customer Specialist career that sparks your interest and apply today.

Equal Employment Opportunity

• Verizon is a Federal Contractor
• Verizon requests veteran priority referrals
• Verizon is an equal opportunity and affirmative action employer M/F/Disability/Vet.