Service Representative - Full-time / Part-time

• Responsible for delivering the 24 Hour Fitness Service Promise; contribute to running a clean, friendly and well maintained club, and executing the team member basics of being on time and complying with the dress code.
• Responsible for assisting and directing members/guests.

Essential Duties & Responsibilities

• Greet all incoming members and guests.
• Ensure all check-in procedures are followed.
• Ensure Guest Fitness Profiles are completed and appropriate fees are collected.
• Answer all incoming inquiries and obtain appropriate information to direct/transfer calls/guests.
• Handle member service issues to include: Personal Training, guest, Lost and Found items, new membership cards, change of address, EFT setup or change, and questions regarding billings and payments.
• Promote and sell merchandise.
• Keep front desk area and lobby clutter free, and orderly.
• Perform general cleaning duties to include hourly locker room checks.

Certifications / Educational Level

• High School Diploma or GED required.
• Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) from approved organization (within 60 days of employment).

Experience

• Must have 6-12 months experience in customer service function. Retail environment preferred.
• Experience with multiple phone lines preferred.
• Basic computer skills.

Physical Requirements

• While performing the duties of this job, the employee is regularly required to stand for up to 8 hours. The employee occasionally sits, walks, kneels and reaches with hands and arms.
• Frequently required to lift and/or move up to 25 lbs.