Banquet Captain - Full-time / Part-time

Provide exceptional service during scheduled banquet functions. Assist banquet team members during the set-up, execution, and break-down of the banquet function.

Job Description:

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES:

Review banquet event orders (BEO) requests for scheduled banquet functions and events

Ensure appropriate staffing levels are available to complete required service to include work schedule creation and maintenance

Assist with set-up and ensures facility is appropriately set for scheduled banquet functions

Communicate with banquet kitchen staff and service staff before and during banquet functions and events

Maintain a working knowledge of food and service

Ensure food product is prepared to requested specifications and standards prior to service

Attend to the needs of patrons during service

Adhere to health, fire, and safety regulations

Ensure departmental compliance with all regulatory, internal controls, policies and procedures

Close banquet event orders (BEO) checks in Micros

Communicate variances to Beverage/Catering Services Supervisor

Assist in routine inspection of meeting room space, tables, chairs, equipment, china, flatware, and linen to ensure acceptable par levels as well as ensure proper storage and maintenance

Lead team members in proper performance of their duties

Create a positive, supportive environment

Train subordinates, providing each with the knowledge, development and appropriate direction to perform his/her responsibilities

Provide continuous positive coaching for development of employees and appropriate corrective action when necessary with the assistance of the supervisor/manager

Assist with timely and accurate performance appraisals and accurate work history entries

Exhibit sound decision-making with emphasis on motivating team and maintaining high morale

Monitor bartenders and other employees with cash to ensure proper cash handling procedures

Enforce all appearance and uniform standards

Other related job duties as assigned

Adhere to regulatory, departmental and company policies/procedures in an ethical manner

Qualifications:

MINIMUM QUALIFICATIONS:

High school diploma/G.E.D. required

Associate degree from an accredited educational institution or related field preferred

Two years experience in an banquets/catering role required

One year supervisory experience in hospitality environment preferred

Must have completed Exploring Supervisory Opportunities

Must pass Super LAP

CARE Certified

Must demonstrate the following essential knowledge and skills:

Excellent customer service skills

Upbeat and positive attitude

Excellent communication, verbal and written skills

Neat, professional appearance with excellent personal hygiene

Teamwork behaviors and attitudes

Must be able to attend to multiple tasks simultaneously

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:

Must be able to stand and walk for prolonged periods of time, 6 -- 8 hours

Must be able to respond to visual and aural cues

Must be able to read, write and speak English

Must be able to stoop, bend, twist, turn, push and pull items

Must be able to lift and carry a minimum of 25 lbs.

Must have the manual dexterity to grab, grip, hold, pour, tear, cut, sort, and reach

Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality

Must be able to work a flexible schedule including weekends, evenings and holidays

This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah's Cherokee Casino Resort reserves the right to make changes in the above job description whenever necessary. 6.20.13