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E-Commerce Call Center Representative
| Hours | Full-time |
|---|---|
| Location | Fullerton, CA Fullerton, California |
About this job
The leading online retailer of cell phone accessories is seeking a seasoned customer service call center representative to join our brand loyalty team in helping provide world class customer support via phone, chat and email. This future customer service rep must have a PASSION for serving and delivering a great experience to our customers so they become happy customers for life and "evangelize" on our behalf!
As a customer service representative you can become a part of a strong, consistently growing organization (28% Compounded Annual Growth), a Top 500 Internet Retailer, and Inc. 5000 Honor Roll organization (5-time consecutive award winner) in the best industry in Consumer Electronics retail (smartphones). As a customer service-centric organization this role tailor-made for growth and leadership in our ever-growing organization!
*Qualifications Should Include:*
* Professional working manner with 2 YRS. MINIMUM customer service experience (Prior elevated customer service call center experience and/or training required)
* GREAT phone disposition
* E-Commerce/Online Retail and/or catalog retailer service experience a huge plus
* Must be able to type 55 WPM
* Excellent communication skills, both written and oral
* Can work productively with minimal supervision and EXECUTE our customer evangelist strategies
* Computer, Internet & Social Media (Twitter, Facebook) Savvy
* Should be able multi-task effectively
*Duties Will Include:*
* Provide world class phone support to our customers
* Provide email and chat support as needed
* Identifying customer friction points and developing systems to improve customer experience
* Utilizing social media tools and working with marketing team to bridge the gap between customer engagement and brand advocacy
*Education and Work Experience:*
* High School Diploma
* Professional Customer Service Training, call center or equivalent experience in online retail CS a HUGE plus
* Knowledge of cell phone industry a HUGE plus
Compensation: Competitive (DOE)
* Medical/Dental/Vision
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