You might also like
in Minooka, IL
Customer Service, Order Processing - Part-time
Hours | Part-time |
---|---|
Location | 772 Twin Rail Dr Minooka, Illinois |
About this job
We are looking for a customer-oriented service representative. This position includes multi tasking between phone calls, order entry and identifying and assessing customers’ needs to achieve satisfaction. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. We are an online retailer which means most customer interaction will be over the phone or email. We are looking for someone with experience and problem solving skills.
Hours : 12pm-4:30pm Monday-Friday
Starting pay is $13.25 with possibility for a raise after 90 days.
Serious inquiries only.
Requirements:
Manage large amounts of incoming calls
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents
Proven customer support experience
Ability to multi-task, prioritize, and manage time effectively
Experience with Microsoft Excel, Access etc.
High school diploma/GED
Excellent communication skills
Follow communication procedures, guidelines and policies
Must be able to follow instructions and use critical thinking
Job Type: Part-time
Salary: $13.25 /hour
Reply by email with resume by 4/24/2016 or call 815-467-6464